The breakfast was amazing and everyone was very nice.

I was disappointed by my stay at this hotel. I booked a Deluxe double room based on the pictures on the Hotels.com website and the level of hotel, 4 stars. The description of the deluxe double room and the room I was given were not the same. The hotel staff insisted that it was a deluxe room. I still believe room 305 is not. It faced the side of the alleyway. It was very small. It by no means matched any pictures viewed under this type of room. The staff told me to deal with the agency we booked with, I had prepaid via Hotels.com. The breakfast was just so-so. Several people had to ask for plates! The buffet was almost wiped out at 8:45 on the Saturday morning. The one staff member working could not keep it maintained. Sunday was a bit better but we went down at 7:45 am. I still had to ask for napkins however.

Pretty good room despite strange shower cabinet system has one tap and you struggle to adjust the heating of water. Rooms are very close to each other and all conversations are in your room as well. Hotel staff were kind and helpful.

Everything about this hotel is outstanding, for the price we were so impressed with the quality of the service and luxury feel of the room. The staff were very helpful in providing recommendations for restaurants etc and were very welcoming. The location is perfect, walking distance to the colosseum, Trevi fountain, and public transport links such as train stations, metro, bus stops etc. Highly recommend!

The room was spotless, the bed was very comfortable as well as the pillows. The staff was exceptional! Guilia and Martina, front reception ladies, both bent over backwards to help us.

Quality service

The hotel was very clean, and the staff could not have been nicer!

The staff was very nice and accommodating. Room was clean, however, underwhelming. The bed was firm and the pillows were very flat and uncomfortable. The blanket was thin. Would’ve liked a thicker blanket especially that it was cold and rainy outside.

We really enjoyed our stay in Rome. This hotel is close to the train, a 10 minute walk. There was a grocery store at the end of the block with a wine bottle opener in the room and wine glasses. The pillows were amazing! They have a wonderful breakfast with lots of options. The front desk workers spoke English well and were very helpful!

Overall good stay. Wonderful reception staff, great central location for sightseeing, breakfast is decent, housekeeping is good, but soundproofing is not good. Could clearly hear other room occupants opening and closing their doors, their footsteps, talking and even blow-drying their hair.

The staff was very accommodating. The hotel was quaint and close to the subways and everything we wanted to see. It was nice to have an elevator as well.

Great location friendly helpful staff. Boutique type rooms. Loved the Italian flair

Rooms were of a good size as were the showers. Smaller than US standards but good size for Italy. Bed and pillows were comfortable. Hotel room clean. Staff accommodating. Breakfast mediocre.

We stayed here at the beginning and end of our trip to Italy. Two different rooms, but both were great! First we stayed in their largest room with a balcony and it was very spacious with a great outdoor space for evening wine on the patio. We also stayed in a regular room for a night before our flight home. It took was very nice, albeit smaller like a typical European hotel room. Beds were comfortable, bathrooms nicely appointed with robes and slippers, and the room was very clean. The truly outstanding part of this hotel is the staff. I mean as warm and welcoming as any staff at any hotel I’ve ever been too. Lately, breakfast was decent… not incredible, but there’s enough options for everyone to be fed for the day for sure. Great hotel that’s centrally located, less than a 10 minute walk to the central train station that goes to the airport and other cities. Wonderful restaurants, bars, and a grocery store at the end of the block.

When arrived there was an emergency fire it was nothing serious but we had to get out of the room and walk down 4 floors to the lobby. Then room was very small no place to put luggage. Staff was friendly and helpful but if you care about being comfortable this hotel is not a great fit.

We had a wonderful time. Hotel Britannia is located in a fantastic neighborhood near the Opera house, shopping, and plenty of good restaurants. It’s about a 15-20 minute walk to the major historic sites of Rome.

This hotel is very well located. Close to bus and metro stations, and walkable distance for city’s attractions.

The staff is amazing.

Although, we could not stay on this hotel due to issues with room. But hotel was professional enough to move us to hotel close by. Overall, great act by hotel!

Great centralized location, close to everything. The front desk ladies were great. Love walking around, many shops, cafes, public transport.