Overall Ratings & Reviews Sonesta ES Suites Reno

Comfortable and well kept. Friendly staff. Only downsides were a problematic toilet and weak shower.

The floor are very dirty

Friendly staff.

5 star accommodations at Motel 6 Prices

Everything was AWESOME except having to pay for parking of all things in this south reno location was the most absurd thing i ever heard !!!!!

Rooms are tired looking. Most of equipment in fitness room does not work. Breakfast offerings are limited.

Clean quite place

The hallways are uninspiring, but the rooms are very comfortable and well laid out. We had a problem with our first room, and staff were extremely accommodating in getting us moved to a different room.

Loved it here, pet friendly and very spacious hotel room!

They charged us multiple times for the deposit on the room. The total for the room was supposed to be 154.00 and we were charged 487.00, long story short it took way to long to get the money back! Wasted time and money, save yourself the stress and stay somewhere different!

Nice clean room and comfortable bed

This is the second time we stay at this hotel and we continue to love it. Clean, comfortable, convenient, and friendly staff are the reason why we love staying here. Check out girl was super nice and friendly- asked how our stay was and acknowledged us as soon as we walked into the lobby to return our keys. We will be staying here again soon.

Property was really nice. Lots of good places available and close. The one thing that truly made me rethink staying there was a dog who seemed to be left in the hotel room unattended. The dog barked all day everyday and super early in the morning(5-6 am) . This was awful bc no one wants to experience this especially for those who might have checked in late or people who are driving long distances. That was the only down fall i found which was huge for me and my partner.

Our room 120, the bedroom was adjacent to a non-functioning security door, banging loudly every time someone entered or exit. Sleep was poor quality due to this facilities problem. One would imagine a security issue like this would be fixed overnight. Nope. Anybody could just walk in off the street.

Place was roomie nice, 👍

Saw a worker come from outside did not clean her hands and then started to touch the food for guests to check the temperature. She was not wearing gloves. Put food back into the serving trays for the guests to eat. Left after that and did not eat the breakfast again. You could see the dirt lines in the room where the cleaners cleaned and where they missed.

Nice clean

One of the most awful places to stay. We stayed for a week and a half and the first few nights couldnt sleep because all you hear all night is airplanes taking off and people getting on the ramp to the free way. The price was great so I tried looking past the noise, but on our 8th day the lady from the front desk tried nocking on our door and didnt even give us a second to answer the door before she tried entiring our room. Thank god our privacy thing from the wall was locked because if not she would of been in our room. She had a horrible excuse to as why she was comming into our room and had the nerve to say in their system the room was vacant. Um excuse me I booked the room for 11 days and this happend on day 8. Then later on the gentleman at the front desk even told us thats not there protocol and they legally can not do what she did and proceeded to give us his managers information. My husband ended up calling the manager after we had left and she was horrible and basicly brushed the whole situation off as if it wasnt no big deal. Um excuse me ma'am but it was a big deal I was half way dressed in my room when this women tried entiring our room. And the manager had the nerve to say it wasnt that big of deal since our privacy thing from the wall was out and she couldnt entire our room. Highly unprofessional, I felt highly uncomfortable the rest of our stay and felt like they invaded my privacy and did not make things right.

We got turned back because of a winter storm. We were lucky to be able to find this nice clean and quite hotel.

Checked in at 5:45pm and room wasn’t ready yet First room toilet was broken and hair in bathroom Front desk was very nice and changed rooms for us right away Second room was cleaner but the thermostat was broken and fell out of wall with wires hanging ..so we couldn’t use the heater. Front desk offered to switch us again but it was late and we were tired and had a bunch of luggage.. woke up cold. Staff was nice but the hotel wasn’t in good shape