Overall Ratings & Reviews Holiday Inn DES MOINES DTWN - MERCY AREA, an IHG Hotel

Staff pleasent, pool area had ants and not a safe area for kids, parking was horrible with the construction, and the air conditioning in the room wouldnt work properly. Clean room, working tv, noisey from highway.

the thing that was weird for me was they couldn't give a receipt for my stay or the charges to my room i made. Otherwise the night staff was awesome, very helpful. The girl during the day was less helpful.

You have to Park across the street, in a satellite lot, have to cross a busy street, and then walk across what used to be the hotel parking lot. The cooling unit was not working properly, so the room was warm. The noise in the hallway was obnoxious. The kicker was NO hot water to the room, tried to call the front desk 3 times and no answer. Finally discovered the plumbing to the sink and bathtub was backwards, hot turned on the cold and cold turns on the hot. While leaving complained to the front desk and was told “okay”.

It's close to downtown and the big Hospitals.

Great place if you have someone staying at Mercy1 hospital!

Transportation was great

Don’t expect to swim

No parking close. Noisy by the interstate.

Parking was a block from the hotel with noasaistance

We stayed because we had an early surgery the next day at the children's hospital, which the 2 minute drive was really easy to navigate to. The room was kind of falling apart - the secondary lock on the door was hanging on by half the screws, and very loose, the shower fixture was broken, and the vents in the shower were super dusty. I was up every hour thinking someone was going to break it, but that's probably just my paranoia. The pool did not have steps going into it, so it was difficult for my young son or anyone with disabilities to get in and out (there was a ladder). The pool temp was nice & warm, but the pool room was freezing! The lobby "bar" didn't allow children under 18 in after 8pm (even though there was not a single person there, and my son was well behaved on a tablet) so we had to visit with our local friends in the lobby. But it is what it is. Also, the parking lot was closed for renovations, so we had to park in the lot behind the hotels lot. That would have been nice to know prior to arrival. Overall, great location if you are going to Mercy, but I wouldn't stay there with my family again.

Great location

Very good, front desk was very help with hotel questions and questions about the area

Stayed a several Holiday Inns and this was the worst one. Greeting immediately with the parking lot / unloading zone area closed so you had to park across the street. While walking into the hotel it’s not really clear why it’s closed. No construction or anything just conned off. We go to check it, the employee kept speaking with a man off to the side I Spanish who at first you would think was a guest, nope he was someone who worked there and I guess made the food because we were told “if the food sucks, it’s his fault” then continues to speak Spanish to him while checking us in. We get to the room, super muggy and the window does open a little (I get that for safety since we are on a higher floor) but not being able to use the AC since it’s “fall” is nuts. The room is dated. We go for breakfast in the morning, sign says “section closed” yet there is people in the area eating and breakfast still had another hour at this point. We just walked by it since we didn’t have much time to get to what we were doing. I guess we were supposed to be seated but no one was there to do it. Food was ok. This was lower on the per night but I suggest spending the money and staying somewhere else.

Location was great. Room was clean and spacious. Breakfast buffet was disappointing. Selection was good but food was not very warm.

Good no complaints

Parking lot was closed. Had to walk across to a different lot. Was never told when booking

Parking sucks. Rude bar tender. Room smelled. Pool unavailable due to a party. Should be a time limit even for the kids. It should be free breakfast due to the quality. All other staff were nice, rooms were cleaned and decent room prices

Thought that breakfast was free, The room was hot even when they brought 2 fans up to the room. Had to park in a parking lot a block away very inconvenient for guests. Do better.

Everything

Ok