Overall Ratings & Reviews Holiday Inn Express & Suites MIAMI - HIALEAH by IHG, an IHG Hotel

Too many questions on the survey

Excellent service

Excellent option

Location was very convenient for our needs. Staff was friendly, however noise from the highway and traffic was continuous. Carpet in the room was outdated and smelled like dirty shoes.

Property was ok. Most of the staff didn’t speak English, communication was a bit hard.

Todo bien un buen sitio para quedarse

It’s ok

Great place, very clean, friendly staff, convenient location.

I had a pleasant stay at this location. Cleanliness, location and service are all important criteria for a good stay. I felt safe because there was a lot of cop cars parked when I got in later, and in the morning they were having breakfast. This gave me a sense of safety even if I deemed the location and establishment safe altogether. Nothing made me feel unsafe or looked unsafe but it was good having law around. The room was very clean and had no foul smells( a big thing for me), the bed was comfortable but maybe a tad too soft. A firmer mattress would do. The carpets looked clean enough and sufficient towels provided. Breakfast was typical of a hotel but good choices. Healthy options of fruit and protein. Lobby was clean. No noise to speak of. Pool seemed clean but was always too crowded so did not get to enjoy that. I needed emergency laundry done and it was such a blessing to have had machines available which were clean. Personnel were extremely helpful and polite so I commend them for this. Room service was great. I would stay at this location again if I needed to. I felt I got my money’s worth. Don't expect too much from tv service. Bring an iPad. Wifi is good. No problems.

Rooms are dirty and need of repairs

I like that everything was clean. The people who work in there they are friendly, and the breakfast was very good.

Great hotel

Went on a cruise had to stay a night here and was very clean comfortable convenient etc

The hotel definitely appeared dated. Bathroom and room were both dirty. Hairs on the fitted sheet when i pulled back the blanket to get in bed. Breakfast was okay.

Fridge, microwave, and elevator all broken on my stay. Took several days for them to even be addressed after asking several times per day for help. Lost ~$40 worth of food over it. Disgusting place I would never go back.

VERY GOOD!

The property is old and could use some updating. Staff was friendly. Breakfast was ok.

Todo estuvo espectacular. El cuarto súper limpio y oloroso y el hotel en general. El servicio de housekeeping impecable y todas las personas que trabajan ahí súper amables y profesionales. Me quedé con mi familia y a todos nos encantó. Sin dudas volveremos a hospedarnos ahí cuando regresemos a Miami. Muchas gracias.

Loved this place

Very Good