the recepcion staff need customer service urgently. the attitudes are horrible. personal de recepcion necesita mas educacion a atender al huesped. actitudes mediocres

Good attention and service

Property is about the best location possible. Rooms are severely outdated and AC didn’t work well, Mérida is very hot. I left the hotel and gave them 4 nights back and got no refund, so they happily sold the room again… you’re welcome.

The only thing that I can complain about the facility is the receptionist; they were not helpful and they seem to be bothered everytime I asked something. The location was excellent and with easy access to ammenities; despite the shortcoming with the staff, I will ignore that and definitely stay there again.

Buenas instalaciones buen servicio

Honestly, one the best hotels I stayed at. Clean, affordable, nice staff, and walking distance to main attractions in Merida. Will be booking Hotel Caribe on my next trip to Merida.

Truth be told this place is a gem. Super clean, quiet, perfect location, fantastic staff. What else can I say, a hidden gem!!

We checked out after one hour of checking in at 930pm and walked down the street with large baggage in tow and stayed at a different place. Fixing the crappy accommodations (literally crappy--it's smell) on a Friday night after travel was not feasible. I consider the money a total loss. There are perfectly fine hotels in the neighborhood. Either Expedia or Hotel Caribe or both use photos on the Expedia website that woefully misrepresent what you are purchasing. Expedia should refund the total amount or do better research for the product they peddle. More than 15 years using Expedia, never a bad review. Expedia dropped the ball on this one using poor advertising.

Excellent service, absolutely recommend it 👌

El hotel es muy lindo y tiene lo necesario para pasar una buena estancia sin llegar a ser muy lujoso. La ubicacion es muy buena y permite llegar a restaurantes y tiendas caminando.

I already wrote a review

I love this historic hotel that was I think originally a monastery. The rooms surround a garden It’s in a great location , Hidalgo park and there’s a Starbucks next door. There’s a small pool on the top level that overlooks a cathedral! They serve a lovely breakfast in the mornings to get your day of cenote swimming or visiting of Great Mayan Ruins.For the cost you can’t go wrong. Don’t forget to go to Amaro for wonderful live music and diner. Right around the corner! Let’s pot it this way,

Liked this hotel, it had an elevator yeah! And is close to all the museums, parks, restaurants, and so many shops. The only drawback is that we had to park the car 2 blocks away in a designated parking lot for hotel.

Thew room I had was a simple one on the 2nd floor, basic but well kept and this hotel is all about the location and the lovely courtyard. The pool although small affords a refreshing dip on a warm day and some beautiful sunset skies late in the afternoon. This is a very sweet stay and walking distance to so many great restaurants and boutiques.

We received a warm welcome upon arrival. Our room was very clean, and the air conditioning was amazing at keeping the room comfortable, especially since the daytime temperatures were between +36 to +38. The rooftop pool is perfect for a dip to cool off. When we booked our stay, we added the breakfast option. Every part of the breakfast was fantastic, fresh hot coffee, the large fresh fruit bowls, our made to order hot breakfast was delicious and a very generous portion. Above all, the staff are all very friendly and helpful. If we travel back to the area, we will definitely stay here again.

At 1 am the hotel brought in a noisy septic cleaner. Unbelievable. The guests could not understand it. Why?

Great location. Comfortable, quiet room — couldn’t have been better.

If downtown is where you want to explore, you cannot beat this location. Just one block from the main cathedral and park where there is always something going on. Restaurants and all kinds of points of interest within walking distance. And buses that go everywhere, within walking distance as well. The staff here is wonderful and can't do enough to help. Breakfast was delicious. The rooms are not modern, white bathrobe type of accommodation, but they are clean, and for somewhere I only went to sleep, perfectly functional. in the morning one can go up to the third level where the pool is and watch the sun rise over the back of the gorgeous cathedral. Wonderful.

We enjoyed our stay at Hotel Caribe in Merida, Mexico. Location is very convenient to the cathedral, the central square, and all the downtown areas.The staff were friendly and helpful and we enjoyed the breakfasts and swimming in the rooftop pool. The property is an old catholic high school converted into a hotel years ago. The courtyard is very pretty with two Mamey fruit trees and a fountain. The rooms could use some freshening (paint) and cleaning especially the tile headboard area behind the beds.

Superb Stay! We have been to Merida many times and have stayed at several different places...Hotel Caribe is in a great location, close to everything, and super comfortable! The rooftop pool is amazing and the perfect place to swim, siesta and relax in between exploring all that Merida has to offer! We loved the central jardin area of the hotel, since most of the rooms are built around this area. Waking up to the sounds of all the birds living in these trees is wonderful. The staff is great, very professional, friendly and helpful. The place is immaculate, very comfortable and does have a restaurant onsite for breakfast. It also has an elevator if needed, although there are only two upper floors.