Overall Ratings & Reviews Candlewood Suites BIRMINGHAM - INVERNESS

It was an 😊awesome experience!!!

Everything was up to parr no complaints

Staff was somewhat knowledgeable; during the storm, we were told that the stairwell was the safety plan/place which didn’t seem right since it shared exterior wall. Then there was toothpaste left around the sink from previous tenants. Coffee was okay. Fridge was not conveniently placed. It was okay stay

Old rooms, dirt, they clean once a week, kitchen is a mess. Not really sure if I can recommend this place. They need a full renovation ASAP.

There was food in the fridge, coffee all over the wall, wet carpet spots, dirty dishes, carpet not vacuumed whatsoever and our bed was not clean.

Excellent 👍

When we walked in it smelled amazing and refreshing omg very welcoming

Nice place, some updating needed.

Building and rooms need much improved structure updates

Would have been nice to have been made aware of construction/renovation going on beforehand. But I do appreciate the change request for a king bed honored.

Soo if check in is at 3 and we arrived 2 and a half hours sfter that and we still had to wait on a room ? And it wasnt even the one i booked and paid for on top of i have no received my deposit back from the booking what is going on with that ots been 10 days

We loved our stay. The hotel was clean and quiet. The staff was helpful and efficient. The location also had shopping and dining options nearby.

Great customer service. When we arrived the toilet needed cleaning and the sheets were dirty.

Great stay but the power went off because of a storm. Hated the cold shower.

Room was fine, but I had requested a handicapped accessible room, but my husband couldn’t use the shower because it was not a walk/roll in. Plenty of safety bars, but he still couldn’t use it. It was frustrating.

Candlewood needs a back up plan when it comes to storm. I do understand the weather is beyond your control. This hotel needs to rethink safety measures and plans in case of a major storms. The lights was off when I made back to the hotel. The lights didn’t come back on until 10 am the next morning. It was cold and when I left to get food I almost fell down the stairs because it was wet and the elevators was not working due to the lights being out. The lady that worked during all of this was nice and polite. She was only doing what she was told and the manger act as if she didnt care. I need to be compensated for this or something. Cause this was horrible!!!!

I found it to have a terrible odor of smoke and a musty smell. The doors to the room did not have a soft closer so they slammed shut. You could hear it down the hall. All in all it was not a good experience.

Doug was very accommodating my only complaint is that the elevators were in need of repair The floor needed to be replaced the wood was broken and dirty

I really enjoyed my stay.I like to thank artist for helping me with everything

I didn’t like that the room smelt like something was sour or spoiled in it. It was not a pleasant. Next it was lady at the desk. First off she was rude when we were asked to o 75$ I asked why wasn’t