Overall Ratings & Reviews NH Collection Buenos Aires Crillon

Friendly staff, good restaurant, overall clean facilities,

Convenient hotel. This stay the only issue was that the early breakfast was not included when I checked out 6.45, even though they announce it runs from 5 to 7. Check in was very smooth, Antonio is very professional and kind.

Good location, helpful when checking out

Viviana A. - Guest Relations and her team were amazing. Great place to stay with the family.

I can't say enough about this hotel. The staff is extremely friendly, most speak English. The neighborhood is clean and safe and is within reasonable walking distance to a lot of tourist spots. The room itself was very clean and modern (it even had universal outlets so my adapter wasn't really needed. I would absolutely recommend the Crillon to someone, and would probably favor trying out another NH Collection hotel in the future if one is available.

,Rooms are spacious, clean and quiet. Location is very central. Staff could be much more friendly and helpful. For instance, I was never greeted leaving or entering the Hotel, no help with my luggage etc. Otherwise this could really be a wonderful place

Check in and check out

I booked and PAID for a family suite. They gave me a smaller non family room. When I questioned them they confirmed several times it was the family suite. At the end of my stay, I spoke to another employee who confirmed the room I was as given was not what I had booked. I asked to be refunded the difference in price as I had not received the family suite. Took hours to get partial refund AND they are shortchanging me. Very unimpressed.

Our room was very dark. The windows had bars and all we could were other air conditioning units.

The stay was fine, disappointed there was no pool or spa. The room was fine, ours was much bigger than other people that we know for the same class. The check-in was Terrible!!! We got to the hotel early after an all night flight and we asked for an early check-in. We were told no but the room would be ready at 2:00 PM. We went and picked up a light lunch and returned a little after 1:00 and they had not checked any one in. The time they had said the room would be ready, came and went with no information on when they would be available. Finally at 3:30 PM they started checking people in, but did not start with who had been waiting the longest, so it was a mad rush to line up. Would I stay at this hotel again, VERY Doubtful!!!

Not a bad place.... clean room...clean bathrooms....comfortable. Breakfast and restaurant were excellent. Sadly there was a slight sewer smell in stairwell the entire stay. Not a deal breaker, but some people would not like it. Management must teach their staff to smile and say hello. Could be a cultural thing, maybe a language thing? Many staff looked grumpy....a smile is universal!

Location is excellent. Room are small bathroom even smaller. Breakfast was good but service is poor. No utensils no plates we had to ask multiple times for them

I loved that is a small hotel with all that you need in a great location, walking distance from many great tourist areas.

Could use less of the homelessness and smell of urine. More so in later hours.

Clean, quiet and friendly staff.

The property's location was great.

Great quality property, good service and good location. U You must try the breakfast if you love all the nice baking goods.

The value of the cafeteria menu in the lobby is very high for the type of hotel and for Argentine prices.

Very well.

They don't help the guest for bags and all. It's a kind of self service hotel.