Overall Ratings & Reviews DoubleTree by Hilton San Antonio Downtown TX

I would recommend this place to anyone visiting San Antonio

Overall,I had a great experience. The restaurant and bar inside the hotel were very convenient. My children and myself were able to enjoy our individual entertainment without leaving each other. Not to forget my favorite part:) THE COOKIES!! lol I will definitely be booking again. Thanks for a great experience.

Good downtown access, fair pricing

When I stayed one extra night I was overly charged, in my opinion. The agent could have mentioned what the room rate was and given me an option. Basically, I was charged the same rate, $260.00 for (1) night that I I initially paid for the first (2) nights combined, $260.00.

My family and I stayed at this hotel for 2 nights, it was an OK stay for a 4-start hotel.

Amazing customer service, everyone was super attentive and friendly. Facilities were very clean and organized.

Everything looked clean and in order. The front desk clerks were very helpful and courteous. Will definitely book again.

Rooms extremely small and so as the beds Elevator takes you could wait at least 10 15 min You can hear other guests from your room Wont book again here

good

Their 5 star welcome and customer service.

The tub in room 216 backs up water really bad leaving myself and my family to essentially take a shower while standing in dirty water that went above my ankles. Even 20 minutes after my shower, the tub still hadn't fully drained. The main light in the restroom was not a typicial bulb, it was a heat lamp giving off enough heat for my 6 foot self to feel as if my head was being burned while getting dressed after my shower. I should have read the description of the beds better, the mattresses are FULL SIZE, and not the typical queens in double bed rooms which did not allow for a comfortable sleep for my wife and I. I ended up sleeping on the floor to give my wife enough space to sleep comfortably. I unfortunately will not be choosing to stay at this location in the future.

Amazing stay definitely will come back

Stayed at the motel was quoted a certain price on Expedia when arrived there they charge $30 a night for parking. I think it would be nice to know from Expedia or from this location before we book our reservations. Total rip off went from one price and they added a $30 For every night that we were there never doing this again very disappointed and frustrated

Everything was acceptable and loved the shuttle convenience

Great Front desk Service Shuttle Drivers very Efficient, Room was Very Clean and cool when we arrived! Great Stay!

We love staying here it's right in the center of town and family...

It was great! Clean, nice, comfort and safe!

Staff was great... all around Hotel stay was great

Always great

Does not have good quality of Breakfast