It was comfortable

Hello, I wanted to provide some feedback regarding our overnight stay at the Comfort Inn Kenora 1230 Hwy. 17 E. Overall, our family appreciated the hotel and the inclusive breakfast service. However, there was one interaction during breakfast today that left some members of our group feeling uncomfortable. During the breakfast buffet, the sausages had run out and another guest asked a staff member whether more would be coming out. The staff member explained that another batch was still cooking in the oven, which was understandable. However, she then added a comment of, “I was just gone a minute, it was full and now they’re all gone.” While this may not have been intended negatively, the tone came across as dismissive and somewhat inappropriate in a hospitality setting, particularly in front of guests. As an Asian family travelling in a larger group, some of us felt as though our party was being indirectly singled out or blamed for the food running out, which made the interaction uncomfortable. Additionally, given that this was during a long weekend with increased travel and tourism, we would have expected the breakfast area to be better prepared for higher guest volume. Situations where food items run out can happen, but having sufficient staffing and preparation in place would likely help staff manage demand without frustration being expressed in front of guests. I am not writing this to cause trouble for anyone.

Mattress in bad shape. Pothole

Rooms were clean and nice temperature. Breakfast was great. Good location too

For me it comes down to the price and it was too high at 249 a night, the breakfast was better the second morning but was absolutely terrible on the first. The lady at the desk was alright but most were seniors who didn’t seem to move to well, it was a glorified Motel and Don’t expect much for extras like vending machines or a water station that never was refilled.

I took my kids to a swim meet in Kenora On. The bathroom had dried urine on the bottom and all around the toilet. The bathtub was unclean and I while washing it pubic hair was coming off the shower curtain. I wiped the bathtub and the cloth was black. The vanity counter was dirty as well and the sink had dirt all near the top. Red and Black dirt was very disgusting. Everything was dusty! I had went down to the reception area and showed him pictures of the cloth from cleaning up . Manager said he would contact Expedia, as they should refund my money for the lack of cleaning. I would never recommend this motel again.

Room was clean. Love the breakfast!

I liked that they had laundry facilities. did not like the bathtub. the tub is narrow and very slippery. the beds were comfortable i would definitely give it a thumbs up

The staff was friendly and helpful

We stayed in a pet friendly room, which had no carpet. We noticed the underside of the bed was not cleaned, full of dirt and hair; how hard is it to vacuum under the bed? The heating/cooling unit was full of large dust bunnies…and so was the fan in the bathroom ceiling. The room had obviously been renovated and updated but the cleaning staff isn’t doing a good job. The bed was comfortable and bed sheets were clean. Being able to park our vehicle by the room patio door and access the room directly was great. We didn’t have breakfast so cannot comment.

Yes

Soso

Friendly staff and clean

Breakfast was fresh and warm,parking felt safe, staff were Amazing

Nice room with table and sink. Very clean and appeared to be recently renovated. The only negative was the bed was uncomfortable as a coil mattress and should be upgraded to other hotel standards such as pillow top.

The rooms were renovated and quite clean . AJ at the reception was very helpful and courteous .

Nice quality room, peaceful rest.

Breakfast is the least environmentally friendly with individual wrapped cheap plastic glass. Sausages were good but eggs terrible. Room was clean but paper roll holder broken and toilet pipe expose. Shower was clean and strong water pressure which is good and bed was confortable.

Breakfast was average complimentary, coffee was good. Rooms were clean and bathroom was very clean. Parking lot small and with a truck and trailer had to park across the street. Sucked having to lug bags over. But great stay!

The only issue with this room was the mattress, we both got into bed and had to settle into a big divot in the mattress. Please change the mattress!