Overall Ratings & Reviews Courtyard by Marriott Lafayette Airport

The staff did an excellent job serving the guest. The overall hotel experience was so relaxing. I recommend others to stay here and you aren’t far from places.

The hot tub was broken and cold. Pool area looked old and wore out.

The room wasn't clean, not truly nasty... We made it work...

Very clean and will definitely be staying again

Great place

Pros: clean, lady that worked the coffee shop is the best asset this place has(great customer service), updated, pool area was clean. Cons: it ticks me off when I specifically choose a property based on the amenities offered and said amenities are not working properly. Hot tub was cold! We couldn’t get the fire pit working. Night staff guy was unfriendly at checkin and had zero clue what to do with fire pit or hot tub. If you aren’t naturally great at being welcoming and helpful, then learn the skill of customer service or find somewhere else to work.

Was convenient for me

They call and cancel my reservation 2 hours before check in got to Lafayette had to locate another place to stay will never do business with this place again other Marriott s are great but this one is terrible and not professional

Staff was friendly upon check in but rioms are not cery clean. Does not give Hilton property at all!

I had a confirmed reservation that I had made a week prior. I arrived at the hotel on the evening of my reservation, and the front desk told me that they had no more rooms available. No one called emailed or texted me to tell me that I didn’t have a hotel room. They said there was a problem with their computer program, so there were lots of people arising to check in who didn’t have rooms. This is very unprofessional and inconvenient.

A pleasant stay with a trusted and consistent hotel brand.

The room was very outdated, nothing modern, old tables and sofas, poor color scheme, flooring old carpet was also outdated, the painting was horrible, untextured walls, tv didn’t have a good signal, no sign of sterilization post COVID, didn’t smell clean in the bathroom. We didn’t use the shower because of the appearance. Worst hotel experience and I was very surprised

Great Balcony! Hot tub was Luke-warm

Good place

Was good

Great

Super accommodating and friendly staff !

Amazing

Room was a little less clean than typically found at similar properties, particularly the shower. Staff was amazingly friendly and we overall enjoyed our stay.

The staff are all absolutely amazing. The facility needs updated! It looks WAY better online. It’s actually quite old inside and there is barely a bar or food service…