Inattentive staff and front desk staff not willing to accommodate us with simple things ruined the experience.

Nice welcome and very friendly team

It was ok

We enjoyed our stay, particularly the attentive service and the high quality of our room. Regarding breakfast, while the local selection was impressive, there is room for improvement in informing guests about holiday service changes. Providing me with a regular Friday schedule when I specifically asked about Good Friday hours caused us to misplan our excursion. Ensuring staff are consistently updated on holiday hours would greatly enhance the guest experience.

Nice and clean :)

Nice hotel and friendly staff. I would come back.

On a quiet side street, well located between two metro stations and within walking distance of many attractions. Excellent breakfast buffet.

Loved our stay at NH Santiago! The hotel in centrally located and very close to public transit . The rooms are very spacious and clean. Buffet was assorted with various foods. The only drawback was that the hotel did not have a pool although listing states it has one. It has a Jacuzzi instead which needs to be reserved but is private. Would definitely recommend.

Nice and clean room.

Close to everything. Highly recommend.

I only stayed for one night but well worth the money. Had a nice spacious room and close to everything by either uber or metro

Outstanding hotel

Everything was perfect, very good standard similar like in Europe…

The staff were helpfull. Location was great and the rooms were clean.

Suite generous size,breakfasts excellent.Room very clean.

Excellent hotel. I would highly recommend

everything was great but I had made a request to get both rooms on the same floor, I even got a confirmation that it would be like that but my son and I were on floor 6 and my godson in #7 Other than that it was nice

Lovely staff who were very helpful. Breakfast was nutritious with a wide variety of foods. Room was very spacious with a nice view.

Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.

The spa isn’t really a hot tub per se. You need to reserve it and then they fill it with water. More like a jacuzzi bathtub for two.