Overall Ratings & Reviews The Willows Hotel

Check in took much too long. The two credit card readers were both malfunctioning so much that I got a fraud alert while standing there. Our room overlooked the back alley and at 7:40 a.m. (a Wednesday) we were awakened by a trash truck for 10 minutes of emptying dumpsters. The radiator heat was hard to control so the room was very hot. Other than all of that, it's a nice, clean, old hotel.

Great place

A lot to do

Absolutely fine, normal hotel stay. The grounds were safe, quiet and close to public transportation. The staff was very helpful and professional. Hot water was not great. And the heater started whistling at about 230AM. I would stay again though- it was a beautiful neighborhood and a great value.

Would stay there again.

The Willows is a small hotel located in a great area full of wonderful restaurants and shopping. It’s very cozy and the fireplace is a great, especially in the winter. The lobby area is very welcoming

Old time hotel, great location and very nice!

I was charged 100 as a deposit and despite only using a towel and washcloth to take a shower my deposit was not returned. This ia a ripoff

Great location. Asked front desk about updates to room. Stated that they are working on it starting front the fourth floor down. Was on 2, paint chip, peeling wall paper.

Liked it alot

The rooms were a nice size. The location was great for our needs. The hotel can realy use an update/refresh. We have no issue with it being an older hotel, but this one is looking run down. We had 2 rooms for our family. We had to change 1 room bc the heat was not working and then in the new room, the toilet did not work well. It did not fill. Even after speaking to the front desk the toilet was"iffy". Our kids came to our room to use the toilet rather than clog their toilet. There are old fashion steam radiators which can be briefly noisy at times when they fill. Unfortunately, that often happened in the middle of the night. At about 3am both rooms' radiators filled. They were not controlled by a thermostat but by the hotel overall. In addition, there was a little spot wall heater and a seperate AC unit. Rooms (our 2 rooms were on opposite side of the hall) over looked alleys, common for city hotels. But for one room... a spot light shined directly into the room at the bed 24/7. So the shade had to be pulled. Front desk staff was very casual... no uniform or more fomal dress. We did not recognize the staff when we went to check out on Sunday am. She was dressed in sweats. They were friendly enough. The location was really good for us in Lincoln Park. Easily walkable to family that live in tha area. You do not have much choice g for hotels in that area.

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I liked the area and there was plenty of food choices. The people working the front desk were all amazing.

Very good location for my stay. The property is somewhat dated, looking the same as when I last stayed here 10 years ago. Refrigerator in room is most appreciated. Close to bus lines 36, 22, and 151. Have lunch at "The Bagel" a few blocks north for a wonderful Jewish Deli experience.

Quiet

Major side of hotel was right next to alley way that was very noisy. There was people arguing and being loud well past 3 am. Our hotel windows looked right into the apartment across the way. Parking was at two public parking lots that were a few hundred yards away, and incredibly limited. We ended up having to use a public parking garage that was almost 1/2 a mile away. Staff was not knowledgeable about the area, we asked for recommendations and they acted as though they didn’t know the area. For the price, wished would have stayed at a motel 6, least we would have had coffee. No coffee was available in the lobby which often had people in it talking loudly on their phones. Over all not a place we want to stay again. Save your money, find somewhere else.

We stayed at the Willows for a hockey game at Wrigley Field. It was walkable, 1.2 miles. We did Uber back. Comfortable for a family of 4.

Overall good stay - biggest negatives being the musty / mold smell in the room and the loud neighbors

The place is located conveniently but is dated. The rooms especially small, the price not so much.

Decent property, it’s an older building so some things could be improved. My room had a big spider web in one of the ceiling corners. Neighborhood is nice, walkable restaurants and stores. Would possibly stay again for a night depending the circumstances