First, I was double booked and not of my doing. The work of a third party. Luckily, one reservation was canceled. Second, my HC room was not accessible (How is that even possible). Third, the room I was given was not a HC room. It did have some grab bars, but the tub/shower was very difficult to use and certainly not accessible! This is a hotel past it's glory days yet still expensive to stay at - I didn't find much value or appeal now. It's behind the times in incorporating universal design in room updates or employing recycle programs or having well trained front desk staff.