Overall Ratings & Reviews Extended Stay America Suites Kansas City South

I will never stay here again. My husband and I’s room didn’t look that bad but the whole hotel smelled awful. You walk into the elevator and want to gag. My mother in laws room had bugs, and not just tiny bugs either. They looked like cockroaches crawling up the walls, the fridge had what looked like mold on the outside door and mold on the floor in the bathroom. We didn’t feel safe, definitely somewhere you want to make sure all of your door locks are locked and secure before you go to bed, keeping a light on. The only real thing that looked clean was the sheets. It was cheap, yes, but I have stayed in nicer hotels for the same price. Needless to say, the photos made it look way nicer than it was and we paid for two nights but stayed for one.

I felt very uncomfortable when I pulled into the parking lot. As a white female traveling alone, this was not a place I felt comfortable staying. I didn’t even get out of the car. I had to try to find another place to stay on the fly.

The urine splatters on the toilet were a disappointment. Needing to take my own trash out, not good. Dog poop, literally, in the corridor. I have to sleep but I won't even shower in this filthy establishment. Also only upon check in was a $100 dollar deposit required in addition to the surprise $25/pet fee. I'm not given to exaggerating, and this is absolutely the worst hotel motel experience I've had.

I woke up the next morning with bites all over me.

No hot water kids and wife was uncomfortable

The elevator smelled of weed and fish. The sodas in the vending machine were expired and leaking. The toilet had brown stains in the bowl. The entryway looks nothing like the picture. The rooms are outdated. Fine if you're looking for a cheap one night stay somewhere and don't mind a contact high.

The lady that checked us in was great! The facility however is greatly lacking. Sketchy people living here as their permanent residence. Even though the hotel is all non-smoking, skunk weed is very strong outside, in the halls, and even in our room. I couldn’t count the number of roaches I killed in our room. I mentioned this to the front desk and they are aware of the problem but said it’s difficult to treat since people live there for years. There were kids running in the halls unsupervised and dogs barking. Our room did not have any cooking utensils but did have a full-sized fridge, 2 burner stove and small microwave. I’m guessing you could get utensils at the front desk but we didn’t need any. I would NOT recommend staying here.

Not updated, very old

I had holes in my sheet low water pressure on the hot water bad plumbing carpet burns and people lottery around the area

Wasnt able to get a refund, after i requested it never did stay

The room was not cleaned Thoroughly, dust dust accumulated on lamp fixtures under the bed in the drawers of the dressers killed a roach and poop at entrance to the building

👍

The plase was so dirty that i had to scrub the fridge the stove the heater the walls and the floor. Then there was the hallways were terrible. Staff was rude and they charge a 100 dollar deposit which takes 7 days to get back. I spoke to the staff and they didnt care

They overbooked and canceld our room. We literally had no place to stay, everything was booked.

This place was very run down and VERY DIRTY. Looks nothing like the pictures, definitely don’t recommend staying here spend the extra $50 and stay somewhere where it’s actually clean!!!

Place has all kinds of damage, was filthy and check-in personell were rude.

Great stay but the mattress needs replacement.

Found my room clean. No issues with bugs during my 4 days. AC worked very well. Breakfast was coffee/tea muffins and oatmeal so nothing much there but I had a kitchen so didn’t really care about breakfast. Staff was nice. It was fine I would stay again if I needed

It was quiet and people leave you alone

No coffee pot, blow dryer, ice machine or breakfast. They got upset that we brought our cups down for coffee in the morning because they didn't want to make another pot. They did provide me with a blow dryer when i asked. The staff at front desk were very friendly and accommodating