We stayed her before and it wasn’t perfect that time. But, it was decent. This trip will be our last to stay at hotel pigeon forge. It was so absolutely disgusting we almost forfeited our night and left for somewhere else. The floors were disgusting (in the rooms and the hallways), shower nauseating, the whole place smelled like marijuana, the carts were falling apart to get luggage in and out, and my wife could go on and on about how horrible of an experience it was.

Staff and service was wonderful. Expedia is at fault for not notifying me about surprise charges. I got charged 80 dollars for a smoke damage deposit free. Um, wth? For one i dont smoke and for two i was confused and outraged. That should be told to me before i pay for a non refundable room. Thats dirty. And not enough parking. Both nights we stayed all parking spots were full. I had to park in the grass, and they even ran out of grass room smh. Homelessness just right outside snorting lines with a straw on people's vehicles, camping out in the grass, taking over gazebo.

Stayed over Labor Day weekend 2025. Was a great place to lay your head of the night. No complaining about anything. The shower was great with no water restriction stuff. Was a good hard hitting shower head of the morning. What can I say I’ll be back again!

I didnt think the hot water or pressure was great but thats my opinion. Coffee maker is a joke looks like tea bag coffee for it n 2 sugar packs might as well take it out coffee isn't great either but over all very clean spacious room i give it a 95 out of 100 overall.

A good place to stay

hotel close to tourist attractions

The shower head made the water come out like a hose. The beds were comfortable. The room needed a lot of maintenance and up dating. It was a place to stay in a pinch.

Older hotel but clean and the staff was friendly

It was all around a pleasant experience

Absolutely horrible. The room was not clean, stuff all over the walls, floor, bathroom, etc. We asked the staff for a refund & we’re told no that they can’t do that & they were super rude. I would not even let my son down

Was not aware of the 80 deposit once I got to hotel but other than that it was clean and quiet

Nothing

The pool was nice and the view was beautiful. The room smelled moldy and everything felt damp after opening the window and turning on the ac it aired out. The beds was small and hard. Property needs updating bad. Little thing like curtains would make a big difference. Room dark and gloomy. The lighting was horrible. Entrance is hard to find. Carpet in hall need to be removed.

I would say it was so close to everything on the strip where we did art the attractions. I would stay there again when I come back for a second vacation.

This was an impromptu stay and my kids stayed with their dad and Grandma while my boyfriend and I stayed in another room. The pool was great. The view from the look out was gorgeous.

Very steep drive to get to hotel. The cold water didn’t work. No complimentary breakfast as advertised. Other than that it wasn’t a bad stay

Great room for the price. Friendly and helpful staff.

I had three rooms booked for a family overnight stay. We have stayed at hotel pigeon forge lots of times. Upon arrival check in went ok except they charged a fee, higher than the room fee itself, per room to check in. This fee is not included into your cost even tho Hotels.com says your price includes taxes and fees. Yet when we arrived we were hit with $160 in ccjeck in fees. Even tho this is refunded at checkout it is still an inconvenience. The next this is no breakfast. We stayed there before Covid and they had a good breakfast, now they offer nothing. They have vending machine areas on most floors but they are empty, no vending machines in sight just an empty space. They staff was friendly, the room was clean however, this was a place just to sleep. No amenities and that’s a shame. This could be a super vice stay for travelers!

$

There’s an 80$ security deposit we weren’t aware of and there was a few other people who didn’t know/ like that they charged and extra 80$ on top of what you already pay and they won’t let you have your room til you pay it.the carpet smelled funky and looked like it hadn’t been cleaned. Other then that is was mid but we would never stay again there’s also no breakfast