Overall Ratings & Reviews La Quinta Inn & Suites by Wyndham Houston Southwest

I would have like more options for the breakfast.

Horrible stay

The hotel

upon arrival and after checking in , was told the elevators were not working and gentleman looked upset at answering questions to other guests. had driven 400 miles and need to rest, yet the place was a smoking marijuana dump, smoking definitely allowed and no security to enforce. the carpets on the stairs and hallways very dirty. WOULD NOT STAY THERE AGAIN. OR RECOMEND TO ANYONE.

Elevator was broken, overall cleanliness was not up to par, ac in the room got the carpet all wet, people loitering in the parking lot, lobby had a weird smell to it..

8 hour drive, looking forward to the stay. Showed up elevators didn’t work, that was understandable. Got to the room, tv did not work. I was told if it could not be fixed that we could switch rooms. That wasn’t that big of a deal. Then while getting ready the next morning I found a small amount marijuana in my room. I brought it to the attention of the front desk and manager. Keep in mind, this was a trip with my son. After speaking to the manager about the situation, I was told that I could no longer switch rooms because of the Beyoncé and Drake concert. Multiple complaints from other guests made it that much more uncomfortable. Overall, we made the best of our trip disregard our hotel experience.

Elevator was not working, room had a bad odor, pillows were terrible and no breakfast by 8 am!

My review is based on my personal opinion and likes. When arriving at the hotel and walking in the front door, I immediately knew this was not a place for me. The smell was stuffy and not fresh, and it did not have a well-kept appearance from a maintenance standpoint. When the front desk representative informed me that the elevators were down, I knew I was in trouble. Luckily, I always like to take the steps in hotels. When I went to the stairwell, the steps had not been cleaned in years. The steps were carpeted, and the stains and the smell were strong. But I got up to my floor. The smell intensified, and I noticed the carpet baseboards were beat up, with dirt, etc. But I open the door to my room. My sink area was to my immediate left, which was still residue of some red makeup or juice steel on the sink in the restroom toilets, which was not clean, and a few small particles on the shower wall. I also noticed from a maintenance standpoint, a lot of caulking, missing grout, missing busted up floor, and again, that was a stuffy smell. I understand I chose the hotel because of the lower price, parking, and, more importantly, how close it was to my destination. In the future, I will choose a hotel that meets more of my standards. When I checked out on Thursday morning, the staff had cleaned up breakfast, but I couldn’t smell any food. All I could smell was that stuffiness. In closing, the staff was very friendly.

Elevator don’t work carpet nasty hotel stank

Very nice front deskneloloyeesbwebreally thank you all

The bathroom was not well scrubbed,the shower head in room 213 is mouldy and the bathroom floor was not so clean.But the overall cleanliness of the room was good.

This location was clean outside. The inside lobby and stairs had a funky smell. The elevators were broken and we were on the 3rd floor. That was the lowest floor they could offer us. When we got onto the 3rd floor it had a strong smoke smell even through the hotel has a sign saying there 100% smoke free. Luckily our room did not smell like smoke. The room was fairly clean with a lot of huge red stains on the carpet.

Place smelled like smoke, I assume. We had a non-smoking room. Elevator wasn’t working.

Smelly and elevator didn’t work.

Elevator not work Reeks of cigs

Loved are stay

We loved the pool and the breakfast

Worst service and stay ever. When we arrived, staff seemed friendly, but I only spoke to them to check in. I dropped off my stuff and was informed we couldn't use the elevator anymore because there was no one to fix it. (Mind I was on the 4th floor with a 10month old). I went out and when I got back there was a strong smoke smell in the bathroom, and I obviously couldn't shower my baby in there. I immediatelly called the front desk to change my room, all I got was "we can't give you another room because we are fully booked", I asked for the refund amd they said they couldn't do that either.

Elevator did not work and we were put on the 4th floor. Elevator worked for a couple of times and smelled of Marijuana really bad. There was a roach in the fridge. Towels had stains. Its a nice hotel please fix these simple issues. These are the basics.

Elevator does not work and we are at 4th floor. For a La Quinta the property need to upgrade in a major way to fit the expectation.