Overall Ratings & Reviews Courtyard by Marriott Charlotte Airport LoSo

Staff was friendly. Shuttle to the airport was great. The room had a smell. Didn’t seem very clean. Hair on bed, counter

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Missed included breakfast. Services for shuttle to airport were perfect 👌

Loved the secure parking. Wished you had free coffee in the lobby and that you refilled the fruit water dispenser in your lobby.

As I was preparing to end the long day, I pulled the sheets back and noticed some debris. I thought it was from my book, not paying attention. To my dismay, I pulled back the sheets, seeing that debris, including hair, was throughout the sheets. From my disgust, I immediately jumped up and called downstairs to inform the front desk. The lady from housekeeping asked as she looked at the sheets and said, "You spent the night here already." I informed her, no, this was our first night. Her eyes stretched and she said nooooooo, oh no. She pulled the sheets back and continued to inform me that she was sorry I had this going on. She had the other lady go downstairs for clean sheets and duvet. She took video footage of the uncleanliness. Meanwhile, I'm sitting there with bed clothes on, ready to sleep, feeling inconvenienced as my husband was in the shower as this was going on, and he came out as they were making the changes. The next morning, the shower was cold. I let it run for a while in an attempt to warm up, but it never did. It worked the night before somehow. As I checked out downstairs, I informed the lady that a note was supposed to be left about that night. She didn't see a note from the previous person. I informed her of my trip out of the country for the week and will talk to the manager and ask for his name. I called two days ago and have not heard back after leaving my information. I do not plan to stay at this location again.

STAYED AT THIS HOTEL AFTER A SAVANNAH BANANA GAME AT THE BANK OF AMERICA STADIUM……. The only reason I booked this specific hotel was to use the pool for our 9 year old boys to swim and it was closed without any indication from staff or the website upon booking and checking in. Woke up the next day to leave ONLY TO FIND OUT OUR TRUCK ALONG WITH 7 OTHERS HAD OUR WINDOWS BUSTED OUT AND RUMMAGED THROUGH…even though the parking lot was “gated” and only supposed to be accessible with a hotel key card. Very disappointed and WILL NEVER EVER BE BACK. The staff did not care or even offer a broom so we could clean the glass out of our vehicles so our son could sit and we could attempt the 3 hour drive home IN THE POURING RAIN. Will be contacting the manager first thing tommorow as “he was off” police report was filed WORST TRIP TO A HOTEL I have ever had. BEWARE

Had a great time.One of best hotel experience.

Good location. Felt safe and I like that my car was locked in a lot.

Expedia did not send over reservation for hotel and we had to pay full price and free extended parking was not provided as stated

Great inexpensive hotel option in Charlotte, NC.

I loved how clean it was

It was nice

Do not rely on their airport shuttle - get ready to pay $40 for a cab ride. Their shuttle service is totally inadequate. Customers were having to wait over 40 minutes and came to heated arguments fighting over seats on the shuttle bus. What a disaster.

Nothing necessary. Could feel a bit more clean but i cant complain much.

Great hotel, clean rooms

Loved the outside fire pit.

Clean friendly new or newly remodeled

It was a good stay. We were in Charlotte for a concert for one night. We didn’t check beforehand but were surprised there was no continental breakfast. We went to The Flying Bisquit for brunch which I highly recommend! The hotel was clean and we had everything we needed. I thought the shower floor was a little too slippery for seniors with achy joints (me) but other than that, everything was fine.

Definitely will stay there again!!!

So conveniently located