Overall Ratings & Reviews Quality Inn O'Fallon IL - St. Louis

Easy to get to, easy check-in, Starbucks out front, and quiet. With the exception of the shower curtain and soap dispensers room was nice and clean. Bed was ehhhh not great not horrid.

It was alright.

Describe terrible and you will come close to the level of disgust I feel after experiencing absolutely horrible customer service at this place. It's not fit to be called an "establishment" more like a pit stop on the road to Hades.

Everything is old and outdated. The staff was nice. Quality Inn needs to update the property.

Nice room

Good to stay!

A fresh coat of paint in the stairwell and hallways would go a long way. My room seemed clean. The breakfast food options were quite sad. Very simple and bary having the basics..ie Orange Juice

The staff was rude. They said that things were in the website such as the pool being closed and that it said no visitors.

Parking lot asphalt broken and absent in big section of parking lot. Ceiling over shower had very apparent water damage that looked awful. Breakfast selection left much to be desired. Our room was clean and comfortable. Staff was friendly and helpful.

Telephone in room was not working. AC in room was not working. I had to ask to get both fixed.

If you're looking for a great hotel to spend a few nights on for business this is a perfect place. In the middle of O'Fallon and close to the interstate.

Stayed here last minute on a trip out West. Definitely better than I expected and a good bed and hot shower!

Saw a roach on property, moldy shower.

Bloody towel found in the room. Not cleaned.

Everything was surface clean, like behind the bed and the edges of the carpet could use more attention. Over all it was fine for a quick over night stay while family was in the hospital.

For $170/night, property should be far better. It served the purpose and was not dirty to a standard of potential bugs or anything like that. It just seemed that the cleanliness did not match what we paid for the room.

I asked for a room upstairs but was put in a room on the ground level near the reception. There was a lot of noise late at night from the parking lot and reception area.

The staff upon registering was helpful and showed a genuine interest in me. The room was really clean and fresh. I slept well. The breakfast had oatmeal and self serve waffles, but no eggs. Can't expect that at this price point. I plan on staying again when in the area. A good value.

Issues from check in. Girl at the desk took my ID to check me in and charged my credit card. The amount didn't sound right, but I didn't check right then. She then told me I needed to confirm what was on the screen facing me. None of the information was correct except my address which, I'm sure she put in from my ID. I told her it was all incorrect and she said she couldn't change it. I told her I was not confirming it. She then sighed, took back my ID and changed the information. She said she was unable to change the email address and I'd have to contact their rewards program to change that. Once in my room, I checked what I was supposed to be charged and realized it was wrong. I was unable to speak to anyone at the hotel about it, so I contacted hotels.com via chat. At the end of the chat, the rep stated he was going to speak to a manager on Monday. I haven't heard anything else and the charge went through for ghe wrong amount. Room was ok, water pressure in the shower was lacking, typical hotel breakfast often out of things.

Check in and check out went smooth. Everyone seemed fairly friendly. Kids loved the pool area. Breakfast was pretty good. I just love them Belgian waffles.