The first room I was assigned was not occupied, but it wasn't clean - the beds weren't made, which was very disconcerning. Thankfully it was a quick fix at the front desk (which the dude in charge did not take the call, annoyingly, but ok, it was close to 11 pm and was by himself), but ended up being ok at the end, as I got assigned another room. Still, no apology, so meh.