Overall Ratings & Reviews Hampton Inn Houston/Stafford

Surrounded by everything you need

The

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I reported that there were ants in my room to the staff and I was told that I would be taken care of, but no one showed up. Also, my room was a little dusty. I feel like I should get a complimentary night stay at any Hampton Inn, due to the poor service.

Enjoyed my stay.

Shower did not work properly and water was clogged. Reception at check out was rude.

Rooms were not clean. Bed skirts appeared stained/moldy and room had a very old stale smell. Carpet had not been vacuumed and there were remnants of past guests under the beds. Indoor pool was more like a public pool. Some equipment in gym was not functioning. A/c did not blow cold. Parking is limited and lot behind the hotel had multiple areas with broken glass as if multiple cars had been broken into. Definitely gave low budget motel vibes.

Pros: Low price. Staff was kind. Clean bed. Large room. Surrounding area felt safe. Quiet. Free breakfast was good (we also appreciated that breakfast was served until 10am). Good for short stays. Cons: Interior needs updating. Stale, old smell, but not overwhelming. Water stains on the bathroom ceiling. Our bathroom door looked like someone punched a hole through it and it was repaired with brown play-dough. ADA concerns: The staff described the elevator as "the closet." It indeed felt like a closet; the entrance is very small with a tight turn. Not sure if a walker or wheelchair would be able to access the elevator (hopefully there is another elevator down the hall). Our room was advertised as "accessible," however; a large desk corner stuck way too far into the room walkway, which would undoubtedly prevent a walker or wheelchair user from accessing the bedroom area.

Lugar bien.. sin lo que no pudimos descansar pork avía demasiado ruido del piso de arriba y de afuera…

The stay was good and peaceful. Room was clean. I didn't like the hidden fee for key of $100.00 regardless if room is okay they reimbursed. I feel that should have been mentioned ahead of arrival.

Toilet seat was loosen and need to be replaced. The water from shower head was too weak.

Great stay

Location

The sole reason we stayed was for the jetted hot tube……..there was no working hot tub. Room 209 the joining room lock was broken/not functioning properly not locked. Had to remove the frame bésele for it to lock. On two of the nights there were gun shot fire near by.

Property is quite old and needs repair

I enjoyed the cleanliness of the rooms. The facilities looked great and up to date.

*unprofessional behavior from the front desk staff, who appeared distracted and uninterested *unsettling odor and an unlevel floor *furniture in the room was damaged and signs of water damage on the ceiling above the windows *mold in the bathroom on walls and ceiling *towel I selected was not only used but also soiled with pubic hairs *found a pack of chewing tobacco under the towels *specifically chose this location for its indoor pool and hot tub, only to find the hot tub out of order, an issue noted in reviews dating back to Feb

The rooms were clean and the room service was good, but the TV didn't work.

They need to change the old mattresses

Room smelled of weed and felt like a sauna. The hotel overall was not clean.