Sleep Inn Asheville - Biltmore West

Explore Sleep Inn Asheville - Biltmore West
8.6
Very Good
From 1,007 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews Sleep Inn Asheville - Biltmore West

Number of reviews per page
20
40
Top reviews
John
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean and comfortable. However it took 20 minutes to get checked in because nobody was at the front desk. I used the phone as the sign on the counter said and nothing
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was clean, the staff was very professional and easy to work with, our stay was only one night but it was comfortable.
sterling
icon-Business
Business
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Subpar at best! It seems that Choice Hotels and India have a partnership and standards are not of US caaliber, but India standards are evident here. Stains, roaches and the likes are what they bring for your enjoyment. Ownership's Bad Attitude from the foreigners towards certain people of color is very evident as well. Using words like "Its your fault" when inquiring about customer service and bickering about standards.
Read More
James
icon-Business Family
Business Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was helpful and pleasant. Rooms were comfortable, sleep was good. Breakfast was nice touch!
Kim
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very good
Kenneth
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a convienent safe room.
Vici
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

N
Jessica
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Hotel was fine but the front desk attitude sucked majorly
Emma
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

You get what you pay for, staff wasn’t readily available and the lobby smelled
David
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Our stay was terrible! We checked in around 3 and put our bags in the room and my suitcase on one of the beds. We left and spent the evening in Asheville. We came back to the room to unwind and shower around 8. When i moved my suitcase, there were two roaches that had crawled under it. We then looked at the wall and saw two more roaches. We took pics and a video but i am not gonna post them here. At that, i went to the front desk to ask for a different room. The front desk guy said that they were fully booked. So i asked for a refund. He said that he couldn’t give me a refund at the time unless maintenance could come to the room and confirm the roaches but also said that he was the only employee on site. Of course i was furious because i had showed him a video already. I immediately booked a room at another hotel and went back to our room to get our bags. Upon leaving the premises i went back one more time to turn in my keys. At that, the guy at the front desk said that if i decided to stay, he would give me a 50% refund, and if i left at that moment, his manager said that i would receive a 100% refund. Of course, i left at that moment. If you stay at this property in room 204, please be careful that you don’t take any little critters home with you!
Read More
Earl
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great
michael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Had a great night. Slept well and breakfast filled me and the family up.
Patricia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff was welcoming
janice
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff was friendly. Room was quiet and parking was easy. The breakfast was ok but the coffee and tea 24 hrs was excellent
Kimberly
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Would Totally recommend. Friendly and Clean
Edvin G
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Really good
Karina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Front desk customer service gal was great! We were greeted and treated so well. Hotel is in a quiet, great location right off the highway. Rooms were clean and comfortable. Would definitely recommend staying here for the price.
Terry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice and quiet
Terry
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean rooms and staff is friendly. Restaurants close by. Quiet area. Has elevator.
David
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

.
Number of reviews per page
20
40