Overall Ratings & Reviews Extended Stay America Suites Minneapolis Airport Eagan South

Spent the night after attending the Minnesota Scottish Fair and Highland Games. Didn't book the room until the Thursday before attending on Saturday. Wasn't able to check in until after 8:00pm, yet the front desk staff was pleasant and very helpful. Room was ready and clean. After about an hour after checking in, the Front Looby staff called to check with me as to how the room was and if I needed anything after getting in.

The Tv was low we couldn’t watch it became we couldn’t hear it. The room wasn’t clean. The tub looked nasty. The floor was dirty. We asked if they could clean it. The man told us that they don’t clean it unless you’ve been in there for 14 days.

I had a experience with the check in..

The property is not well-maintained. The room was smelly and rundown. The front desk staff were polite but not professionally dressed. I canceleded my reservation the next day.

Room carpet not clean. Faucet area all molded caulking. Cigarette smoke in halls

Elevator did not work room was very dirty no towels garbage can was full of food garbage air conditioner worked room was in poor condition

This place smelled like marijuana was extremely dirty and had the rudest manager. When we got to our room we had to ask for someone to change the sheets because they were bloody! How do you miss that when cleaning. Floor wasn’t vacuumed we stepped on a staple. Was told we would receive a refund but have yet to see that!

Gross. They don’t clean. Disgusting. Never staying there again.

The room wasn’t ready and the room they put me in. Was it clean as it needs to be

The hotel overall has an awful smell, the bath towels don’t even look white , the tv stand was all broken , the bathroom door had a whole on it terrible.

This hotel had bed bugs and then tried to blame us for them and we just moved into a new from a room that had roaches I even had to kill the damn thing and recorded it! When I reported this to staff the young lady at the desk was very rude and told me and my fiance to “go to their other hotel where they have more bugs” her words exactly! When I went to report the second room that we couldn’t sleep in that bed. The manager Rob lied and said that the rooms were clean and weren’t even vacuumed. They got upset and unprofessional when I asked to be moved to another room because we didn’t have money to even pay for another hotel We have footage of everything. They kicked us out the hotel and refunded our money. This on was Feb 5. Still waiting on refund. Don’t book at this location if you’re looking for something cheap! They treat people the same way this hotel looks like!

Staff were very nice

Gave me an occupied room, then Switch me to a new room. New room heater does NOT work

It was smooth and the manager was very helpful.

Shower head squirting over curtain Drain plugged Loud Holes in drywall Burns in carpet Low water pressure in sink

I usually really want to sleep and I don't get off work till late and they always have got my day meeting no matter what time it is very understanding I really like this location

Stay away from this property if possible, first room we got had a half eaten pizza slice on the counter, they tv was on and the bed weren’t made. It seemed like that room was either not vacated completely or had just not been cleaned at all after check out. Not only was there food on the counter but immediately as soon as opening the door we got a foul smell coming from the bathroom that was right by the door, whoever had used that bathroom last was just nasty. The second room we got after we went back to check out for a new room was not any better. The beds did not have full bedding and you could see the entire completely dirty mattress along with all the scraps of paper under the bed. It was cleaner than the first room (just barely) but still we did not even want to put our bags down. The tv did not work and there was a bunch of drawings left from the previous person who had stayed in that room. Over all this hotel is very outdated and the housekeeping staff does not seem to be doing a very good job. I wasn’t even in this hotel an hour before making a reservation at a different one close by, definitely do not recommend!

It’s pretty dingey and honestly kind of scary inside. Like a haunted escape room. Staff was immediately bothered by the fact we had to check in or that we had to change rooms since none of the lights worked in the first room. The men in my travel group were scared of the hotel and trust me they don’t get scared easily. The whole in the bathtub was covered by clear scotch tape so none of us felt comfortable in the bathroom. I wouldn’t be surprised if there were bed bugs but luckily there wasn’t. Definitely kept all our suitcases closed anyways and didn’t leave anything laying around. Restless sleep for sure. Parking was easy but I would not stay here again. So scary

HORRIBLE cigarette smell. SO strong!! Cigarette smell is one of my migraine triggers, so I’ve been sick since last night (stayed one night and checked out right away this morning). I can handle staying at a run down looking place, which this was, but the potent cigarettes is unacceptable.

Good