Overall Ratings & Reviews Hilton Guatemala City

Beautiful hotel and outstanding service! Every detail was perfect, and the staff went above and beyond to make our stay special. Highly recommend!

Excellent property

Great service

No me gustó la comida

Wonderful start to our honeymoon ❤️

The architecture and the atmosphere of the property is incredible, the comfort is really very pleasant. However, the staff in charge seems to be not very happy in their work and show a lot of lack of knowledge in their routine tasks. I definitely recommend the property but you have to improve a lot in customer service or improve training

Nice and clean

Lindas instalaciones Excelente servicio

amazing services i love the place

Arrived at 10 pm on 12/29/24 we were welcome by a nice receptionist who attended our needs and explained restaurant times, money exchange, wifi, pool time, second day i ordered room service and they have a nice server named Fabio he was so polite, we would explain our breakfast every day i stayed 6 nights with my son and every day we had breakfast in our room, house keeper made sure our room was clean and beds made, my son and i had the most wonderful time in this hotel, i definitely recommend you to stay here, its affordable and beautiful.

Nice hotel. But staff could be more helpful

Great hotel and nice arquitecture.

The hotel is spectacular! We loved it!

Amazing servicer

service

I end up not staying there And I will Stay there again The pictures on the Website are deceiving

Everything is super

Very cool classic room design!

Hello, I arrived at my resort and the staff was not very friendly. They told me my reservation was cancelled because of a no show. I contacted the resort two times before my trip i would show up the following morning after 7 am. My mother also called and confirmed this over the phone. The staff was rude to my mother and not very polite towards me. I found my stay at the AC Marriot in Cayala complely different. I appreciate you reaching out to me, I will not consider this hotel for future visits. Thank you.

Excelente servicio. El desayuno y el servicio del restaurante excelente