Rather forget the experience

Nice hotel. Did have a small water leak from the bathroom ceiling and could hear all the footsteps above our room. Stayed in room 104 at street level.

The room was extremely tiny and the breakfast was very insufficient with no hot items. You expect better from a 4-star hotel. Service was nice as all staff members were responsive and welcoming.

Nice location, helpful staff and good atmosphere

Old hotel which definitely needs renovation. The carpet of the room was so dirty with lots of stains. Pillows needs to be changed. The breakfast was ok but same everyday with very few options. No elevator and if you are in the upper floor, you need to consider using stairs.

Beautiful suite, clean, stylish, warm and inviting. The staff, hotel and amenities are lovely.

Clean but the room carpets need updating

Great place. Comfy beds and in a great and convenient area

They clean our room everyday. They make the bed nicely.

Very nice place, just need a little bit of undated, front desk employees very nice.

Hotel was very loud. Our room smelled like the exhaust from the sauna and was very humid. Toilet tank flooded the floor for two nights and staff was very attentive to get it fixed. Housekeeping staff came to door early - it’s a good thing we were already awake!

Nice clean room, good location. Daily breakfast.

Yes

Overall excellent experience. very good location, very cordial and professional staff and comfortable room.

Staff is good but room carpet is old

Everyone was wonderful and kind. They gave us a free upgrade to a Suite because it was our 40th Anniversary. The "Continental Breakfast" is great, much more substantial than normal.

Courteous staff. Clean, cozy bed

We stayed 4 nights and loved the room, location and breakfast. would stay again

I travel a lot and this was the worst hotel service I've ever experienced. My room was freezing (it was below freezing outside) when I got in and I realized the heater was broken. They told me they'd fix it and had me waiting until 3AM. They never fixed it, stopped responded to phone calls, and didn't have anyone at the front desk to help for the rest of the night. I tried to sleep in a freezing cold room. The next morning they were disrespectful, passive aggressive, and never apologized. They made it very clear they were not there to help.

The staff was excellent, but the two rooms offered were situated on the lower level and were claustrophobic, cramped, and uncomfortable. Consequently, we were unable stay.