Overall Ratings & Reviews Extended Stay America Suites Pittsburgh Carnegie

Great value for the money. Room was clean. Property was nice.

Older location and not walkable but 1/2 mile from stores and restaurants. 10 minutes from downtown. Clean and maintained but older. Friendly staff. Would stay there again.

Friendly Staff!

I never stayed I arrived at the hotel and they said I didn’t have a room that they overbooked and I had already called earlier that day to confirm and I had already paid for the room

It was great, Of course im lying.

One of the worst hotels I have stayed out. Liquid sprayed on the ceiling and not cleaned, broken, laminated, cheap furniture, no staff available in early morning or later evening hours. Trying to exchange small bath towels was a challenge. No coffee maker or anything to make a hot drink. Counter staff were rude and scolded me for trying to get clean towels. Staff allowed non handicapped guests to park in handicap spots because it was closer to the door. Staff were unwelcoming and only concerned with talking amongst themselves, did not greet guests. Would never stay at this location again and probably never at this chain.

Staff both evening and morning were friendly and efficient. The property inside hallways had a very strong cigarette smoke smell. Room was a little worn, fridge very stained, weird. The beds are exceptionally tall (which is likely great for remaking), but hard to get into, and the side table is now too short.

The staff and mgr Emily was awesome. She did everything to accommodate me the best she could. And i seen some friendly faces with staff i used to wrk with at a different job. I felt very comfortable.

The property itself felt more lived in than a place to relax at. There was individuals loitering outside of the establishment. Entering the room, the burners were beyond used, rusted color. There was dirt and rust looking spots on the refrigerator. The drawer had a used napkin, along with other miscellaneous items. Tv stand missing a piece of wood. The bed covers had stains. It was late and I had a conference in the morning. I checked for bed bugs, which was clear and made sure the shower worked. I couldn’t possibly in good faith say I will stay at this property again. I also cannot say that I would recommend it to business associates. Very sad, because the staff was amazing. They were friendly and personable. The kind of customer service you would hope to receive when away from home.

Sheets are terrible and rough. Room was not cleaned properly

Front desk very unprofessional. They had no rooms available though I had confirmed and paid hotels.com registration.

Ok

Baddddd

The hotel manager tried to make things right with our stay but it seamed from the very beginning it was bad. we were seriously thinking of leaving and going to a different hotel across town but for some reason we stayed. We were told that we would get our room switched on Saturday but that never happen. Friday night wife was in the bathroom to find a roach on the floor that i killed. that was the only one we saw for the weekend. Also Friday night we had water leaking from our fridge and told them about it and was told that it will get fixed on Monday cause there is no Maintenace person there on the weekends.

The bathroom could have been more clean, especially the bathroom sink. Otherwise a good stay.

Not able to walk to anything. It was in a residential area.

The room was still being cleaned when I arrived trash left in room food left in room dresser dirty left dirty bed sheets left in closet not a very good cleaning job

Room was not cleaned. I stepped on a piece of glass which a small shard stuck in the bottom of my foot. It was very painful and cost me money yo have it removed and cleaned. The surrounding property is covered in trash. Very unfortunate stay.

Smoke smell all over inside , room , bedding is like we r staying in hostel.. overall disappointing