The room was nice. We did have trouble getting towels. We asked for clean ones the first night, didn’t receive them. Second day we asked again and didn’t get any. We went to the pool area and took a couple of blue ones. That night we asked for wash cloths before we went out, got back and still none. My husband went and took some off a housekeeping trolley. We asked for a room refresh and were told yes, we would get one- never did. We were there a total of 3 days/nights and didn’t get anything we asked for.