Overall Ratings & Reviews Courtyard by Marriott Richmond Northwest

Under remodeling. Bathroom fan very loud without cover and dropping lint. Sliding door not closing properly and charging me incidental fee of $20 to be investigated

The first floor and lobby are under construction. The second floor was completed.

Bloodstain on the comforter is unacceptable. Then not cleaning the room when asked. Finally, after 6:30, staff stripped the bed and left the bed unmade with sheets folded on top. We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.

The hotel was in disrepair awful

We stayed in the hotel for 2 nights and to our surprise the hotel does not offer any room service after first night including no towels change or any other room service. Completely unheard off based on my last 20yrs staying in hotels around the world including US. Requested front desk to get towels and after 1.5hrs had to go to front desk requesting a set of towels and got to hear a lame excuse they got the wrong room. I thought when you can front desk they can see which room you are calling from - funny. There was no mention on the website that Pools are getting renovated. You pay the premium amount for the room to find out the basic amenities like pool - fitness center was so small that only 3-4 people can work out at any time. I will definitely not recommend this hotel to anyone.

The staff was absolutely lovely.

It’s a good hotel

When i got there the receptionist was pleasant, nice and she stated that she will put me on 4th floor and if i didnt like it she will chwnge rooms. Got into the room and it was clean,new,smells wonderful . Had enough safe for me and the only thing i didnt like it had no microwave 😕 but over all the room was clean and the lounge,pool ,and the bar was good They had a peice of equipment out in front didnt make the hotel look good. I knew they were remodeling but that should have been put in the back so kids,guest wouldn't get hurt.

Unbeknownst to us this hotel was under renovation. Floors in the room still had grout residue, new toilet had a leak and water all over and shower area floor was dirty. The refrigerator was missing. The parking was very limited as all the old furniture and new furniture took up many parking spaces. After seeing conditions of the room i informed the 2 people at the front desk Sat morning at 615am, they apologized and said they would take care of everything, low and behold when i returned Sat night everything was the same. I was disgusted!!! Sat night returned to the hotel, exhausted and couldnt find a parking spot. I was never informed that parking was going to be an issue and how i should handle it I will never stay at a courtyard by Marriott again. Ive never been so disappointed by a hotel, like i was this past weekend. Oh another thing, the elevator was rattling like crazy and the staff knew. No signs, no communication just poor management all around. I do have pictures. If anyone would like to follow up.

The room was nice and clean. I add on breakest which was very good selection.

We requested two rooms for our recent stay. We had asked for adjoining rooms. Unfortunately, they couldn't accommodate us, but gave of rooms that were close. The worst part is that they gave us one room that was already occupied. When we finally got everything corrected, we found that one of the rooms had a slow draining sink and the other had a stopped up toilet. It gets better...they didn't have anyone that could come up and fix the toilet. They finally found a plunger, but they handed it to me to have me un-stop the toilet myself, saying they didn't have an engineer to do it.

It was under renovation

The property was convenient to 95 but was under renovation so lots of hammering and saw noise. The room was fairly clean but there weren’t any cups and leftover food in the fridge. The a/c struggled to keep things cool and the toilet clogged.

Great staff!!!

Everything was fine. Nothing remarkable or bad. An average stay - nothing more, nothing less.

The location

Excellent service! Bonnie and Ms Ferguson were exceptional!

Verulean and quiet.

The staff was nice. I was disappointed in the room because the carpet was very worn and stained, the water pressure was weak, and the air conditioner didn't stay on at night so i didn't sleep well. Plus, it was noisy with guests coming and going to other rooms.

It was very nice.