Overall Ratings & Reviews Garden Inn & Extended Stay Shepherdsville / Louisville

Worst property. Walls had holes. It was dirty. Left immediately did not stay

Terrible property

Convenient one night stay on long road trip. Close to restaurants & shopping. Very friendly staff.

I am shocked to see this listing on Expedia. This room was filthy, including the bedsheets. My payment was non-refundable but i walked out without staying. Last time I book with Expediathe

Not clean rooms and torn sheets.

If you are looking for value, they come close

The staff was fabulously perfect. The room was dirty and the shower certain was disgusting. The bed foot board is broken and tripped on it seceral time's.

Quick check in ,very quiet not many people definitely would stay again

I tried to get a refund couldn’t get one through Expedia. I will probably never use Expedia again. I can’t believe they let people like this on their list.

More like a cheap motel with doors opening to the outside. Only one key worked, room was small, dirty and run down, no ice machine on the property, toilet was loose and was rocking back and forth, towels were dirty. The place was disgusting but we got there late and were exhausted. I'll never do an indepent again.

The staff was very nice. Property was dark. Room was clean, toilet was unstable and leaked. Overall good for the price.

The toilet seat was dirty, there were hairs in the sink. Some rooms were undergoing construction, the building just looked run down. Probably wont stay here again

Horrible condition! Do not waste your time or money

stay away from this place. it should be condemn - not very healthy environment :(

Well where do i start? #1 had to have 100$ cash for deposit even though i used a credit card.#2 no toilet paper,#3 the bed linens were dirty, the pillow cases were brown"suposed to be white"#4 room was dirty, looked lke they were remodeling but wasnt#5 no house keeping at all.#6 wouldnt give us any new towels even though we stayed a week. It was the worst experience we've ever had paying 500$ plus dollars to stay at a hotel. Took 2 hours to get deposit back when ready to check out.

The property was in such deplorable condition that we chose not to stay there. The description and photos were misleading.

Such bad conditions on the exterior of this building that we could not even enter!! Money lost. I wish Expedia would have warned us to STAY AWAY! Over $100 USD down the drain. Do not waste your time or money on this hotel which should be condemned!

The property is in the state of general disrepair. Ceiling with evidence of drywall caving in from prior flooding still unfixed. Bed springs with evidence of mold or mildew. Grates on the AC are broken. The toilet is mot securely seated. Decorative wall in the shower that is missing pieces - so that you can see into the space between wall. Water in the drain is clogged - so after a few minutes one is standing in several inches of water. I liked that the exit to the outside which is getting rare. I also inspected quite thoroughly for bed bugs - and though linen had some stains like that of bed bugs - I did not encounter any in my room..

Rude representative (deposit must be CASH !!!!

Demanded $100 "deposit" when checking in and stated the room will be checked in the morning and if there is no damage I would get the $100 back. 1st room was dirty never been cleaned. 2nd room pulled the sheets back and they were soiled and blood on them.