Overall Ratings & Reviews Vail Residences at Cascade Village, a Destination by Hyatt Residence

We were unable to turn heat off and it was 80 degrees everyday. Bunk bed was not upto standards, I think it was super old . No one picked up the phone at Hyatt to get us a shuttle . No Hyatt points as the room was booked via Expedia, they did not seem to happy booking via Expedia And a few more things

Switched to a different property last minute. It was larger but definitely not as accessible This created many logistical nightmares.

The front desk was super helpful, and went out of their way to help us out! The pool and hot tub area was beautiful and the complex was well kept. We really enjoyed our unit.

Great layout with plenty of space for all the family

Nice and quitee

It was in a quiet area close to the mountain!!!

Everything was great. Maybe you can leave some tea bags in the room. Coffee was good, but we are tea drinkers and there was none.

Excellent

End of August great time to visit - off season, no people, empty restaurants, great weather.

The house was disappointing. The sofa was so dirty and stained so bad we had to put a blanket on it before we could sit on it

No Air conditioning and our unit was 94° inside the entire time we stayed there. So no sleep for two nights and had to keep all the doors and windows open whenever we were inside… Which actually didn’t do anything anyway. I actually cannot believe it’s legal to rent this place in such conditions… It was absolutely unbearable. I would only stay here again in the fall or winter, as summer is completely unlivable. 94°!!!!

They didn't have reservation information from Expedia. Had to wait for a while to figure out that I had reserved and paid and showed them my correspondence from Expedia which smoothed everything out otherwise they weren't able to find a single thing showing I had paid. They were nice about trying to get it resolved. Kitchen area on first floor had a very strong sewage smell otherwise good property and area. Door needed to be lifted to lock. Would not have been possible to lock door for anyone without ability to put brute force. Would be very good stay if those issues were addressed.

Property was pleasant, nothing spectacular. was well kept and had some updates. However, the best part of the entire stay was the staff. Amazingly accommodating. Stacy (I think) who was in charge of the residences went out of her way to amend the reservation so we could stay an extra night which was not possible through expedia. All other staff always friendly and accomodating as well.

Platinum property with a breathtaking view next to the creek.

This was a little uncomfortable. It felt like we were in someone’s homes that was being lived in. Not like an airbnb but more like we walked into a house. Everything was older. Photos everywhere of the current owners. Old sheets and pillows. Super unsettling. I was surprised.

Beautiful home. You have to shuttle everywhere but the shuttle was quick and convenient.

Enjoyable experience. Very easy.

The property is fine and the service was excellent. The only issue is that the bed at the condo was very noisy. It was a metal bed that would grind and make noises at the slightest movement making it very difficult to have a good sleep.

We stayed here for our wedding it was simply beautiful

Absolutely LOVED our stay here. Felt like home away from home. Super clean and such a nice condo with all the necessary amenities.