Nice hotel, friendly staff, nice grounds and beautiful restaurant. Hotel is a bit tired in places and I would say that's all that lets it down. Overall had a very nice stay and in a great location.

The hotel has a very much a 5-star feel, reminiscent of something out of Downton Abbey. The building and public areas are grand, and the complimentary Elemis toiletries were a nice touch. Unfortunately, my room had several issues. The toilet seat appeared to be broken, and the bathroom layout was poorly designed. The bidet was positioned extremely close to the sink, making it easy for personal items to fall into it. The sink tap was also awkwardly placed, making it difficult to comfortably wash both hands. Although the room had a television, there was no remote control provided, so I was unable to use it. Breakfast was disappointing and felt more in line with a 2-star hotel. The selection was very limited and lacked the quality and variety expected from a luxury establishment. The dinner menu was also misleading. The dessert was advertised as a chocolate brownie served with vanilla ice cream and honeycomb, but what arrived was a chocolate brownie with chocolate ice cream and butterscotch popcorn instead. Overall, the hotel has an impressive appearance and some luxurious touches, but several aspects of the room, dining experience, and attention to detail fell short of the standards expected.

The hotel one of the best in Bath and it was not our first visit. The hotel has a fine ambiance - maybe some redecoration is needed- a good pool - attentive staff - and a great British Breakfast! Good parking and a good walk into Bath

Excellent location, very well trained staff , friendly and efficient. Really enjoyed the stay

Amazing stay…fantastic team and service - my new favourite stay in Bath.. !

The hotel is really well positioned to explore Bath on foot. We stayed 3 nights. Our experience could have been better - overall it was ok. On arrival, we discovered a used towel from the previous guests hanging on the back of the door, and a half eaten apple was in the fridge. We asked reception to come and sort it out, but had to return to ask them to do something, before the desk clerk turned up and chucked replacement towels on the bed three hours later. It was ok, just not great. The following evening, (admittedly a very hot day) we noticed the air con in the room was blowing, but not chilling. Another trip to the desk to ask what they could do, the answer was nothing. A porter was sent to press all the buttons, and advise us on how to complain. A very uncomfortable and sleepless night. I was advised to email, but couldn't find contact details, and my chat requests on the booking app remain unanswered. The good things about our stay were: the Spa is really good. The gym facilities were warm, but well set up, and there was always space to work out. The pool was large enough not to feel crowded, and the external pool was really pleasant (warm!). The gardens are really nice. The communal spaces felt well appointed and looked after, and there was a huge TV showing world cup matches, which was good. The buildings are grand. I guess my reflection was our experience didn't match the billing.

Lovely stay, would recommend

Great hotel gggggggggggggggggggggggggggggg

There was a problem with the room. But they did move us. I don't think Pets should be allowed in a hotel like this, we were moved as the room next door had a barking dog. Otherwise, beautiful grounds and rooms. Staff at breakfast very welcoming, good quality food. Spa was clean. And a good stay

Beautiful hotel with lovely grounds and an excellent spa area. The room was comfortable and fortunately the weather wasn't too warm, as the air conditioning wasn't working during our stay. There was also a persistent clicking noise from the air vent system near the room entrance, which was quite annoying, especially at night. Aside from those issues, we had a very pleasant stay and found the hotel to be well maintained and relaxing.

All amazing. Highly recommended

A great stay, food in the evening was fantastic... Breakfast was ok. However the stay itself was great... Polite staff and friendly. Thank you

Poor breakfast, spa dated

Stunning and tranquil location, it's the perfect place to get away from the outside world while still having easy access into the city centre to explore.

Very helpful staff, nothing is to much. The room was very clean.

Good location for Bath centre. All amenities good and drinks not to expensive for a hotel in Bath. Good choice at breakfast

Great hotel. Staff minimal.

The outdoor pool and bathing area is a bit tired and could do with a clean up. The sun loungers are a bit past their best before usage date! Fabulous outdoor cinema night as the weather was so warm.

Absolutely great hotel. Highly recommend. Lovely gardens and peaceful setting. Close to town - a nice 15-20 min walk through the park straight into the centre of town. Room was big, clean and beds really comfy with soft feather pillows. Dog friendly too! The spa area was excellent. Steam tools, saunas and an ice room. The best part was the outdoor thermal pool. Definitely would return.

A lovely hotel in a beautiful setting, the spa and pools were great to use after sightseeing. Bath town is only about a 15/20 minute walk with lots to see. If we come back to Bath we would definitely stay here again. We only had one bar meal whilst staying but that was very nice too .