Traveler Reviews DoubleTree by Hilton Toronto Airport West
Number of reviews per page
20
20
40
40
Top reviews
Darren
Business
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Excellent, great restaurant
Jennifer
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Room was clean and comfortable. Staff either didn't understand english, or was too busy to be helpful. Have to pay for parking, not included in price. No food included.
Rachel
with Children
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Liked the bed, room, and Sauna.Female front desk Staff was not overly welcoming at check in. But when needed assistance with plastic wear the gentleman working was friendly.
Bobbi Johal
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very good breakfast for the most part. The potatoes were very dry. Not a lot of pastry options. We had to move rooms 3 times to get a clean room. But got one. Staff were ok. Not very welcoming. Very little parking.
ABIMBOLA
with Children
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Everything was good and excellent
Patricia
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room was clean and conveniently located. 24 hr A&W across the street. The bathroom door wouldn't close properly. And the shuttle driver wasn't using hands free to talk on the phone.
Don
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Family weekend get away, fantastic hotel, everything in the place was great, lots of parking, great staff, nice lobby, excellent breakfast, mica bar, great pool, hot time in the sauna.
NATANYA
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
All
Sanaa
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Shuttle staff were helpful and reliable.
Lucie
Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Everything was great from checking in. The stay the shuttle bus to and from airport and the check out.
Harsh
with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We always prefer to stay at Hilton whenever possible bcoz they never disappoint when it comes to cleanliness and service and overall quality of the rooms!
Rick
with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Handy to the airport, parking and shuttle to and from airport went well.
Jackee
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Parking was limited especially if you have a bigger vehicle. But it was a nice clean hotel.
Jacqueline
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff was very helpful but the facility was not up to my standards. The bathtub was very slippery and the showerhead just ok.
The breakfast was acceptable but somewhat pricey. The coffee was terrible.
The warm chocolate chip cookies were great.
Kailash
with Children
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Washroom Tap was broken and shower tap was shaking. Staff were rude and disrespectful. There is a big gap in elevator and floor- my luggage cart got stuck twice.
Steve
with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Everyone was welcoming , professional and helpful. room was great clean and comfortable.
Sashana
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Room was nice and clean, however, the front desk staff could be a bit more friendly and approachable. You walk up to them, and they hesitate to greet you, you have to greet them. They don’t really have a welcoming approach- maybe it was just the ones I happened to deal with. Overall, it was a good stay though. No issues with the place.
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Steve
with Partner
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Great location for business, travel stop over or a base of operation for a GTA stay. Staff are positive and prodessional.
Kyisha
with Partner
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The room smelled and was kind of dirty. The heating was really loud and made it hard to sleep.
Rhonda
with Partner
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We booked three nights. Our initial room had some damage to wall, a dresser drawer and had looked half cleaned. We called down to the front desk and immediately was apologized to and was given another room. The room given was a kitchenette sweet and it was fantastic. Roomy, clean, two tvs one in the living room area (with pull out couch) and one in bedroom.
Outside the doors (any door) had a ton of cigarette butts so perhaps some butt collectors so people don’t litter all over ground.
Over all the front seat staff were very kind and accommodating.