Overall Ratings & Reviews Holiday Inn ROCK ISLAND - QUAD CITIES by IHG, an IHG Hotel

It was nice but did not have bathrobes initially. I had to ask for them. I had to call several times to get slippers and was told it was on the way a couple times. Area around is hard to get by without a car or uber.

The staff was excellent. Room was fine. No Kleenex. It was clean, but bathroom showed its age around shower and flooring.

I enjoyed my stay here. The walk across the river to Woodmen ballpark was easy and fun and Steves old time bar across the street was a fun time. My issue is that the hotel ended up charging me 3 different times for my room even after i had booked through Hotels.com. The situation eventually got worked out but this was not a great situation and made me question the integrity of the hotel. Make sure to check your bank account after you stay here.

This property was very nice. It is close to everything.

Nice place

Check in was supposed to be at 3:00 pm but was not able to get into our room till after 5:30 due to not have clean linen.

We had issues at check in because you guys ran out of available clean rooms even though we were checking in an hour after check in started. I was made to wait while he heard back from the cleaning staff. The guests behind me had to come back because they were given the wrong rooms and also had dirty rooms. We ended up offering our double room for their king to help them (and you guys since you overbooked your doubles) and ended up getting charged even more. Never told pricing was going to be different. Never told any information at all about what was open when as far as any facilities for the hotel (breakfast, pool, etc.)

They really lack st having your rooms ready at check in . Check in is at 3pm we tried to check in at 4:30 NO rooms were ready ! Maybe think of adjusting your check out time to allow more time for rooms to get clean.

Hard to get into. One way streets. Have to park across the street. Parking lots not cleared off as it was snowing and slick. Lighting into hotel was not good at all. Downtown, but very sketchy.

Great stay. The buildings age showed, but it also showed that the team was working hard to keep things up to date where able.

Could use taller toilets. Front desk person on check out was terrific (Dora). Very personable and helpful. Good ambassador for the hotel.

Property is located close to Circa 21 Theatre. Hotel is aging. Rooms near elevator shaft are too noisy. Didn’t get hot water for shower in the morning.

Very pretty and super clean, water pressure was not good but otherwise was a great stay definitely would stay again

It was all fine, except I purchased the breakfast at $8 and the restaurant was closed on Thanksgiving. I asked the desk manager to refund the $8 and they said I would need to contact Expedia because they paid the hotel. That's why I thought the hotel should refund the $8. Anyway, I will contact Expedia about this.

The Rock Island Ale House was wonderful. Good food and very great staff of servers.

I really enjoyed my stay at the hotel albeit the fire alarm went off and all the guests had to evacuate the hotel.

They didn’t keep the snack and beverage area stocked

Property was clean and appeared to be well maintained. The staff members I interacted with had good " people skills " in their manners and appearance.

Apparently the city is doing major infrastructure renovations: streets to the east are ripped up such that even walking is a muddy adventure. (Driving is out of the question.) It seems this work has an impact on the hotel itself: I was particularly distressed that the gym, one of the main reasons I chose the place, was unavailable during my stay. Most of my concerns are outside the control of the hotel, of course, but all? Hard to say.

Room and hotel were very nice, good staff. Only issue was there was a noise coming from the ventilation system in our room that sounded like a jet plane taking off about every 15 minutes. It was distracting. I've stayed at this property before and don't recall that being an issue before? Also, the shower/tub was slick as glass and needed the towel in the bottom to keep it from becoming a slip hazard. My travelling companion did slip and bruised a knee when taking a shower.