Overall Ratings & Reviews Four Points by Sheraton Hotel & Suites Calgary West

Service and staff were great

Great atmosphere beautiful hotel

Only thing I liked was the access to the highway.

Not good

Great place! Very accommodating

The hotel was very clean with lots of little amenities that made it welcoming. The staff was terrific- very helpful and polite. The food was great! A very enjoyable stay- will certainly be back!

Wanted to say that I forgot medication in the room and the staff went out of their way to help me get this shipped to me. I truly appreciated it and I hope their managers know how friendly and helpful they are.

Too noisy with teenager swim or dance group running the hallways each night.

We found the door to the room open, items on the floor , blood stained linen. Not what I expected for a Sheraton hotel.

2nd time at this Hotel

Everything went smoothy

Location is great. Shows its age in the rooms but it’s clean and the staff were excellent. Budget breakfast is 5 star.

Quick availability

When we walked into our room it stank like crazy of a mix of wet dog and cleaner. When we walked onto the carpet area of our room our socks were instantly sopping wet. The mattresses were lumpy and and caved out - they desperately need replacing. As I was checking out we were offered complimentary breakfast to make up for the stench and wet floors - but we were checking out and needed to be somewhere in 15 minutes. Terrible way to try and make it right. They said due to being at capacity they had to use the room and apparently it was recently renovated which was why the room was as such. I told them it would be better to not allow someone to stay in there. Our experience was terrible. And I wouldn’t want that for anyone else. The pool was FREEZING cold. Even the kids that were there stayed in the hot tub. It was frigid.

Everything was awesome as always and it was a pleasure to work with Melissa as always she is so kind

Older facility, but relatively clean. Two major issues. The pool was closed and no notice was given until the day before check in and the cancellation window had already closed, and we did not receive room cleaning, even though we had requested a later clean both days. Restaurant is nice, a little pricey, but good selection and quality of food with excellent service. Breakfast buffet is standard fare for $10.99. Overall a nice location, but communication issues and lack of room cleaning reduced the rating.

Great location for attending a wedding in Springbank on NYE. Staff was very friendly and accommodating. Hotel is a bit dated, but there is not a lot available in that area of town.

The staff were fantastic.

All good but no dining or beverage service on a Sunday at 5:00 pm.

It was a great stay! Bed was very comfy and the room cozy and clean.