Overall Ratings & Reviews Gloucester Robinswood Hotel, BW Signature Collection

all good

Fantastic hotel and excellent customer service from all staff members. I instantly felt welcome, Check-In/Check-Out process ran very smoothly, and issues I did incur were dealt with by management and rectified.

The hotel was more modern than expected, and this was mainly due to the pictures shown online. We had both also thought that the location was somewhat more remote, perhaps in a wooded area, but it is actually on the edge of an housing estate! The staff at the hotel were polite, and nothing was too much for them. A special mention to the bar/waitress young lady with the pink hair braids (unfortunately I can't remember her name), who made us feel especially welcome.There was a good selection of food at breakfast and poached eggs were available on request. We ate in the restaurant for one evening meal which was also good. We chose not to have our room serviced, which entitled us to a free drink at the bar. However, we later found out that it was only one drink between the two of us, and when ordered, I was told it was only one for the whole stay, not per night. I don't think I would choose this option again! The room was comfortable and had everything needed. Just one thing I would point out is that as you enter the room, there is a rather large shelf. We both walked into it on several occasions and both of us had bruising as a result. There was room to move the shelf at least another foot away from the door, and I think this would be a good idea. I had a massage booked, which was cancelled, due to agency staff not wanting to work after 4pm even though my appt was booked for 5pm! They offered me the following morning, but we were leaving, so I had a refund and two free drinks

Very reasonable price.

Lovely stop over which was all the better having free use of the spa facilities.

Great stay

Unprofessional staffing and management

It was ok, paired nearly 3 times the normal price for mid week as we went when Cheltenham was on - but it wa apron only worth want you quos normally pay - very average

Fine

Check in was a bit frustrating. To park you had to use a QR code and fill in a form which was time consuming. Also I wanted to pay in cash and was unable to. I paid in cash for the room and luckily had the right amount as they said they had no change. People still want to use cash!

The spa water was cold. The towel rail in the room didn’t work. Stayed for two days and they didn’t replenish the teas or coffees.

Room had broken shower knob, bedside light switch broken, sink dirty, toiletries empty. House keeping appalling. Just pulled duvet cover over pillows, left no milk/toilet roll/didn’t empty bin. Reception often empty. Facilities (pool,etc) very tired. Jacuzzi off pool only one jet working. And the floor was very dirty around edges of pool. Whole hotel needs an overhaul

My family and I used the swimming pool and it was so cold. That wasn’t an enjoyable experience at all. The rooms are very dated and need to be refurbished. We were given dirty bedsheets. The breakfast selection was a standard one but the food needed replenishing very often and service was slow.

Room was supposed to have a coffee machine but didn’t. Was supposedly “sound proofed” but was the complete opposite and walls paper thin. Towels dirty. All in all a horrible experience

Restful time, but hotel needs serious refurbishment. The heating in my room wasn't working. The ceiling in the changing rooms was peeling and black. My bathroom hand soap was filled with water! Staff kind and helpful though.

Stay was very enjoyable, the facilities were great, only issue we had was hairdryer was blowing cold air and there was not hot. After being in the spa/pool this was needed. Other than that we had a very good stay, will be returning

convenient and pratical although no atmosphere in bar or restaurant

Lovely room with very friendly staff.

Great family stay. We had the suite which is made up of two interconnected rooms. It was ideal for our three children. Awesome pool and breakfast. Slight issue when arrived regarding bedding but one phone call to reception and this was fixed. Staff couldn’t do enough for you.

This hotel was very good, staff were excellent and the food was lovely. The place was very clean but it was really isolated and in the middle of a housing estate which meant that the pool was always full. One other thing to know the beds are incredibly hard, great if you like that but very uncomfortable if you don’t.