All felt very dated. Walls and floors all paper thin, could hear everything from folks waking at 6am, with the addition of construction work right outside the window at 7:30am. Rooms, whilst clean, were basic and tired, and far too warm with no ability to adjust temperature. Pay and display parking (with no guest discount) is a bit odd too. Not sure what grants this a 4*, but it certainly isn’t. Get what you pay for.

Room was okay. However walls appear very thin, TV signal quality was pour , Wi-Fi was extremely flaky , and the shower was like an old man with prostate issues. Breakfast was okay, bed was comfortable

The room was cold. The shower had no pressure in the water. I went to reception and reported it and nothing was done. I then woke up in the morning at 6:30 am with builders working and swearing outside my window. I wouldn’t stay here again I actually went to reception reported it in Them in the morning and nothing was done. Just a gentleman said I’m sorry and the staff on the Knight said the report the shower to the duty manager but that wasn’t done the only thing I enjoyed was the swimming pool and steam room don’t stay here to noise and cold

We thoroughly enjoyed our stay at the Gloucester Robinswood Hotel. In particular the staff were all extremely friendly and helpful and nothing was too much trouble. The room was clean and spacious with good amenities however the bed was slightly firm, however this did not detract from the overall quality of the room. The leisure facilities were very good, the pool was warm and on both occasions we visited it was not busy. It was also handy that the hotel provided towels for guests using the leisure facilities. The only criticism was that the young lady working in the leisure centre lacked some customer service skills. The breakfast was extremely tasty and there was always plenty of food on offer. It was a nice touch that the chef came out and greeted all the guests in the morning and ensured all guests were enjoying their breakfast. A big thank you to Sharon who accommodated us on our final morning after we arrived slightly late for breakfast meaning we could still enjoy a breakfast to our liking. We would definitely stay again.

The room was nice, it was clean and we enjoyed the swimming pool, it was warm. The shower was disappointing as it was weak, difficult to clean hair after swimming.

Not for me

Staff were friendly but the hotel itself is run down and outdated. The pool, hot tub and hydro therapy does not work and is poorly maintained. The sauna and steam room are too small to accomadage the number of guests at one time so they aren’t hot as the door is constantly open (Sauna door doesn’t even close).

Clean and nice staff

A fabulous stay. All of the staff were really friendly and helpful. Room was clean and a good size. The breakfast was lovely. Access to the pool was an added bonus. Really easy to use with free use of towels and locks. We will definitely return 😃

I was just ask for refund because l didn’t go

Staff are amazing - Dillon on reception was attentive & professional. Food lovely

Check in was difficult and they didn't have a disability friendly room in the main building so we were put in one in the annex which shouldn't have been given to guests. The chest of drawers was broken, there were no tissues, the soap dispenser next to the sink didn't and it didn't look as if the room had beeb serviced as the coffee sachets and sugar were spilt on the desk and there wasn't any tea bags. The only saving grace was that Shalom at reception did his utmost to try to make us comfortable. If it wasn't for the fact we were meeting old friends who live nearby we wou.d have le

Very quiet and pleasant stay will definitely stay there again

Hotel is warm but needs better internet signal. I could not stream any programs on my lap top

Very clean room.

Lovely staff, fab breakfast, clean room, plenty of parking, asked for a quiet pet free room and it was perfect! Will stay here again and hopefully use the amenities next time. Parking was only £5 for 24 hours and as the room was a very reasonable didnt mind paying

Would not stay again Hotel is in such poor condition and room was not very clean and smelt On a positive side the staff were very good

Given key to an occupied room 😡

I picked this hotel because it included a Spa. The Spa was disappointing on the day we visited as there was a problem heating the pool. The hotel felt very dated. We only needed to stay one night so it was ok.

The WiFi was awful, “connected” but didn’t actually work. The room wasn’t very clean, stains in sink that I was able to remove with a light swipe from toilet roll… so clearly wasn’t cleaned. Stains on the toilet seat. Toilet would overfill anytime it was flushed. Had to pay for parking even after paying for a room? Radiators would not turn off, woke up sweating, so not exactly eco-friendly if your radiators are constantly on… Plug socket had a snapped bit of plastic in it so was unusable. Did not use the pool or gym facilities as I just wanted to leave. Would not stay here for long periods, overpriced for what the room was.