Overall Ratings & Reviews Addison Suites

We could not stay in the first room given to us -- the smell was horrible, the tile floors in the bathroom and kitchen were slippery enough we almost fell. Room was dirty with stained and very outdated furniture. We had actually put our bags back in the car, with the intention of going to a different hotel. Hotel desk manager offered us another room, which we did take. It was a bit better, good enough to suffer thru the few days we were staying. Few warnings -- the shower door bars aren't actually attached, so don't try to use them to steady yourself, the sofa with the bed looked so old, I cannot see how it could possibly be comfortable, the furniture is ripped/stained, and our bathroom ceiling did have what looked like mold in the corner. Overall, if you need a cheaper place to stay, and can tolerate a bit of sketchiness, you'll be fine. On the positive--the pool looked clean (we didn't use it), the staff was wonderful, parking was easy, and there are a ton of things to do in the area.

We travel freuqently as a family and even the "good" hotels are all the same and basic. Not this one. It checked all the boxes plus some. The room and lobby smelled great and were immaculate. The young man working the front desk was so so kind and accommodating. The area was so quiet even with construction going on. The pool was clean. The breakfast was delicious. Just overall the best place we have stayed

We had to get another hotel because this one did not have TV or Internet

Big in bathroom, lady at the desk wasn’t overly helpful and was on. Her phone the entire time. Buffet attendant man was very lovely tho. Light in kitchen area was out and told to front desk day one and claimed it would be fixed while we were at work. Nothing was for the entire stay.

Beautiful hotel with wonderful breakfast

Only a few outlets worked, ceiling fan didn’t work, they only gave us 2 towels the first night for 4 of us and hand towel sized Towels the second night saying that mid all they had, pull out couch bed very uncomfortable, we booked a suite that sleeps 6 but when we got there they said they had a sleeps 4 room ( with pullout couch as the second bed) breakfast was just a few eggs , muffins and small yogurts, Would not recommend

Staff was friendly and area was perfect for firework show

Since checking in the person there kept going on about how cheap we got our room rate and proceeded to give me the cost of the room. I found this unnecessary, because they chose to advertise with a 3rd party. Nothing was explained regarding what amenities were available, no wifi, no pool towels. I expected so much more and it was not it. I would not recommend this place to anyone, as well as not stay here again.

Don’t stay here ! The service provided from this property from checking in to check out was terrible. At check in they told me my reservation was canceled when it was definitely not canceled it took them one hour to check us in and figure it out. Requested pack & play advertised in amenities and they did not provide. WiFi was not working, the numbers on the door were broken and on the floor or taped on. Requested the room to be serviced one day out of five and they provided 2 towels when the room was reserved for a family of 6. The pull out sofa bed smelled like piss. They did not have pool towels available. The rooms smelled musty and the AC made a weird noise all night. No one at check out for 15 min so we just left. Terrible stay would’ve preferred a refund and booked somewhere else but they said non-refundable.

Property says they have WiFi on the property and they infact did not have any WiFi. A/C was not working inside room temp was 80F which to their credit they did eventually fix. The room smells musty almost like if there was mold at some point. Dead bolt does not work on the door. No pool towels. Had family staying here as well their mattress smelled like pee. Shower faucet would not stop running constant noise when trying to sleep. Fridge door would not stay closed and would barely keep anything cold . Reached out to Expedia during my stay and they reached out to the hotel who’s only comment was “they should have said something “ which is fair but that doesn’t fix the fact the property was in this condition to begin with. Breakfast ends at 9am which is advertised to be fair but who wakes up that early on vacation seems like a way to cheap out on not feeding people. Also when checking in front desk kept saying “Oh you got this very cheap very cheap we charge way more per night this is very cheap” seems very unprofessional all around would not recommend staying here. Better off staying at a motel 6 to be honest.

Clean property

The staff and lobby were great. The room had a lot of components that didn’t work or were in bad condition. But apparently new ownership has just taken over the hotel so hopefully they’ll be working on getting everything in order.

First off my room was clean however the furniture and bathroom were well worn. Outside my room the corridors were in rough shape and the ground. The exterior doors were either non working or they were propped open which is a safety concern for myself. As I waited in the lobby several guest came to complain they were not given the room they booked or they didn’t have the reservation at all. It appeared that most of the occupants booked through 3rd party. Only resolution the front desk gave was a total refund and they could go to another hotel.

Stayed for a night before an early flight out of DAL. Worked perfectly! Would also be very nice for a longer stay. 2 beds in bedroom plus a sofa bed. Good for families!

Customer service was amazing! Front desk staff were very helpful and kind during our stay. Loved how everything was close to the hotel. Definitely will be booking again!

Nice customer service and clean roomsand clean pools

Old musty smell.

No housekeeping services for 3 day stay

I love the layout of the room it really made me feel important on my birthday!!

It was a nice spot, didn’t have any problems in my stay