Overall Ratings & Reviews Homewood Suites by Hilton Richmond-West End/Innsbrook

This location was extremely clean and the staff was very kind and helpful. We will definitely be staying with them again!

All was great except the bathroom. The floor was sticky, appeared dirty, and the grout was missing around some of the floor tiles. The caulk around the bathroom was sloppy and appeared pink/moldy in a couple spots. Oddly, the rest of the suite was perfect. Thankfully, we just slept and left.

Gregg was amazing for checking us in early and being receptive too. We appreciate it.

We appreciate your hospitality

Qiet

The only problem I had was it sounded like a dance party above me and didn’t get much sleep and the fan in the room sounded like it was going to fly off so didn’t use it

Broken door there was pipe noise the entire stay it was weird; one of the doors was broken like somebody punched it it did had a smell in the room but not too bad

Solid choice, rooms were very similar to a Residence Inn - very comfortable for a family. Breakfast was quite good with tacos and burritos!

Nice hotel

The staff was amazing and did everything they could to accommodate their guest. Special shout-out to Greg at the front desk for his professionalism & Chris in Maintenance/Housekeeping for making my stay more welcoming by cleaning my not so clean bathroom in the room (not sure which one he works in). I won’t make this long, so let’s get to it. This was a nearly 300.00 room w/taxes included for a 2.5 star hotel.

I didn’t like that the bathroom sick kept having sitting water but overall nice room and stay

The room was filthy. There was pink mold in the bathroom and black mold on the ceiling. The room had a deep smell of mold and must. It was terrible. The door was broken and looked to have been altered. I was not able to lock the dead bolt and had to place chairs inside the door. The staff was responsive and friendly but the condition of the room out weighed that. We didn’t feel safe and you left with a layer of funk because of the mold. Very disappointed.

It was dirty, broken bed, just overall disappointed with our stay.

Staff was helpful and friendly. Rooms need some updating. The front of the refrigerator was rusty, poor water pressure in the shower and out dated shower. However room was clean . Only one washing machine was working. Overall though it was a good stay

The bathroom had hair around toliet floor.

I enjoyed my stay would come back again.

Our stay was relaxing and enjoyable. My only issue was the doors. Room door, bedroom door, bathroom door, closet doors were all in poor condition.

They did a great job supplying water and ice during the boil advisory. Very nice staff. Breakfast was not fantastic, some items need repair around the community include breakfast area. Suite needed repair but was cleaned well and comfortable. I slept well, was able to prepare food I wanted.

A lot of this property was worn down. The bathroom was a rusty. Everyone was wonderful that we met. Breakfast was delicious. It just needs a really good upgrade.

Staff was polite breakfast was good. Bath room needed an upgrade