Overall Ratings & Reviews Hilton Garden Inn San Jose/Milpitas

Limited parking close to the building. Due to construction about half of their parking spaces are taken and then they have a ton of handicap parking thats not being utilized, it limits where you can park. They share a large parking lot with another hotel, and the other hotel has a security guard telling us we had to park further away. The beds are very hard. Not a comfortable nights sleep. So if you like hard beds this place is for you. The showers are nice, but you have to turn it on standing in the shower, therfore you get cold water on you first. Not pleasant. The only plus is their pool is heated and it was nice taking the kids to the pool. I will not stay at this hotel again due to the negative issues.

Front desk is horrible. I think her name is Cecilia. She is off putting and has a bad attitude. She shouldn’t be working in any field of hospitality since she lacks the skillset.

Pretty crappy for hilton garden… they’ve gone way downhill!

Hotel was clean despite having remodeling going on. Staff was friendly and helpful.

Stay was pretty decent

Always a pleasure to stay here. I usually book direct but for some reason Expedia offered a far better price this time around. Super convenient location right at the intersection of I880 and CA237 In-n-out literally across the parking lot, great for late night munchies. Walmart is across the road for anything you need. My room seemed to have a bit of a fly problem as there was a continuous supply of small flies and the occasional mosquito. The hotel is getting it's main lobby/reception area remodeled at the moment so there's the odd noise during the daytime. One complaint that was slightly annoying for me (as a business traveller) was that the walls are paper thin. I could hear the TV of the room across the hall, as well as the conversations of those in the rooms next to mine. Other than that... There's a reason why I keep coming back to this hotel... It ticks all my boxes for a good stay especially considering the price it usually goes at!

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Everything is convenient. Friendly staff.

I take one night for my occasional party at close by restaurant. That locations is clean and quiet no issues for me

Good locations, room clean, and quiet.

Upon checking in we were notified that the pool, hot tub, restaurant, and bar were all closed due to renovations. It would have been nice to know this before booking…

The hotel is in a good location convenient to restaurants. However, the room was not as described. No tea bags or milk for guests. No water. The pillows were soft and uncomfortable. It didn’t seem housekeeping was doing its job right. The lights are not bright in the room. Hilton could do better. We have stayed in other Hiltons before.

They are not letting anyone use pool or gym.

clean

Wonderful experience staff was very nice the rooms were clean plenty of places to eat close by I would definitely recommend this one

You can hear everything between the walls and in the halls. You can even hear the footprints from above. My room was nice and had all it needed. Not all the channels on the TV have a connection or if you are watching something you could loose a signal at the most important part of the show. Many fast food places in walking distance.

Love our stay as always thank you!

Property was in a very close to restaurant, and others, very convenience location.

Dirty and stinks, I knew this place was ghetto when I checked in and they are trying to sell me nissan cup of noodles ! Room was not clean.