Nice hotel and very convenient for airport station and all terminals. Seemed very family friendly as has a dedicated play room for youngsters, which seemed to keep most of the kids happy just away from the restaurant. Room comfy and clean with good air con. Only had a short stay there due to early morning flight but happy with all about the hotel.

I am an old lady. I do not want a contactless cyber experience. I could not call for a hotel bus from the terminal. I could not access the walking map until I got to the hotel. By taxi. The room service menu is limited. I could not find a phone in the room to call reception. I could not find the hotel services menu on the tele. There was a line at the front desk when I went to ask for help. I had to book a shuttle back to the airport online through a separate company. The bed was hard. I thought there was a supermarket at the hotel but I did not see it. Or a vending machine. I did get a nice cookie when I checked in.

Car parking was not easy. Eventually one of the staff told me where zone 5 was. I think it’s cheeky to make guests pay to park.

Good airport hotel.

Staff and food were good had a problem with toilet system filling up every half an hour did not sleep at all. Reported it member off staff said thanks for your comment, nothing like sorry for the inconvenience which would have been more appropriate to someone who had no sleep. Lucky that we are not ones to make fuss but next customer might not be.

Room was nice and comfortable and staff very helpful and friendly carparking overpriced at 20 pounds a night and the hot breakfast was cold both days not what you expect for 15 pounds a day. Very disappointed as I stayed in the one at Manchester Picadilly and was a far better experience

Very welcoming staff, lovely rooms with everything you could need, great amenities, and ideal for the airport. Highly recommend

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Check in was v smooth and receptionist was very polite and told us where all amenities were. Would highly recommend this hotel for the airport. Wound definitely stay again in the future

X

Check in was easy, although they weren't ready for us. The room was being finished. The toilets in the lobby were quite a state, two of the three cubicles were full of mess and the the third one had tiles fallen off the wall. The building looks like it can do with an update.

What makes my stay here special is the lovely welcome from the gentleman on the front desk. He is a credit to your establishment, he truly is. Polite, helpful, kind, everything you could wish for. Even a warm cookie! Sadly l don’t remember his name. I’ve been staying at this hotel for four or five years and he’s always been there. I hope he never leaves!

Quite expensive for the quality of accommodation and limited dining options.

The toilet was constantly filling up every 3 minutes , very annoying . There was loud music coming from another room . The hotel in general was lovely and the staff were very efficient . The warm chocolate cookie was lovely .

Unhelpful night staff. Rude and condescending staff

Walking distance from terminal 3 meet and greet, less 5han a minute in vehicle

Very friendly staff and clean and tidy

Very nice clean room. However, had to go downstairs to order roomservice ss after 11 lm

Great stay - staff were very helpful. Only issue was the pull out bed for my son wasn’t the most comfortable but everything else was great.

Mostly great, very limited room service menu