Overall Ratings & Reviews Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Booked online and paid only to show up and they have the lobby closed early and no one to come check in despite having after hour call lines. No one was available. Completely unacceptable and will never boom with extended stay in life.

Great people keep up the great hard work

Everything a peace of mind

Staff and manger go above and beyond

The whole staff will go above and beyond

Love the living staybl

somebody break in my truck break off my windows

The manager in the office is bery unprofessional and very messy she called the police for no reason and then apologies after the fact refund our money then tried to reverse it and couldn't messed everything up and she been trying to charge my card everyday so i think she got my card info because i booked on Expedia so now i have to get a new card she copied my credit card information

Great place to rest, great place to make temp home

Any problems or issue Amy always takes care of us every time. This place over all has been wonderful with us.

Safe

The staff was so friendly and they really keep everything clean!!! I have been to so many places where they cant even get the basic cleaning down, but not this place! They really make you feel welcomed definitely will stay again!

Staff was nice and accommodating. Great place if traveling with pet.

Loved it

Poor service was waiting two to get checked in

This hotel met all my needs.

This hotel had everything I needed.

I was here for a month an they wouldn’t clean the room even once

Lovely location. Access to rhe mall and some many dining options around. The hotel staff were very friendly. Definitely worth my money

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