Overall Ratings & Reviews Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Lovely all inclusive. No real beach access though

I really liked the polite and efficient staff of the hotel. I would especially like to thank Alberto who works at the front desk. He helped us a lot.

Let’s starts with Sebastian, best bartender around. Carried a conversation with us for two days straight about Playa. Served up awesome cocktails and by far the best asset to this resort. Find him to be your bartender. Rooms were very nice beds comfy. If you have the standard room, you want to be in room 410-422 for a surprise! Wish Off the Hook was open to try but next time! Food was fantastic for what we had time for.. Mexican restaurant was decent but make sure you get to the Italian restaurant, Wow was our food amazing there! Pool was nice, but the food hideout is at the beach bar! Check it out!

Resort and room were very clean. Bartenders at Las Olas bar were great, shoutout to Sebastian. Buffet was mediocre, wish that all dining options were open at all times. Entertainment was okay.

We loved the stay at Wyndham Alltra. Not ready for our stay to end. Until next time!!!

It wasn’t what was expected y pictures on the website. Not all amenities was available. I wouldn’t go back.

We found a cockroach in our room and the elevator didn’t work 80% of time

Good

I didn't like that only one restaurant was open each night, and it was hard to a reservation. The sushi bar was closed. The stairway and the elevator was close, that was a pain. I'm so upset with this resort. I'm never going back. I payed for all-inclusive and still had to go out to eat. I love playa Del Carmen and it's people. I'm planning on going back in November.

The bars don’t open until 11am, then shut down around midnight. The food was hardly edible. However, the staff was phenomenal.

Everything

This is a beautiful hotel! I loved the location and atmosphere. It’s close to 5th Avenue where you can shop local stores or mainstream stores. The beach is in walking distance. The food is fine but gets a little boring. The package is all inclusive so I have no complaints.

Very clean and great friendly staff. Jesus was awesome!

The resort was beautiful and very clean. Staff were very friendly and engaging. We loved the Mexican and Italian restaurants.

Thoroughly mid. The vegetarian food options were scarce and bland, with the exception of the Italian restaurant. The beach access isn’t like the photos and swimming was discouraged due to the red sea weed. So our beach vacation became a pool vacation. Champagne problems, but not what I was looking for in my 30th birthday trip. The staff was wonderful, unlimited ice cream was divine, and the drinks were blessedly mellow. For anyone concerned, YES you can have the ice here. They discourage you from drinking the tap water. If you need transportation from the airport, I recommend using one of the available taxi services upon arrival. Ordering ahead with the hotel is fine but not necessary. I recommend MTS— they had a cooler of cervezas ready for us. As with all things, it’s about the friends you make along the way. We had a lovely time.

Is a beautiful place the staff they are so nice

Excellent service

As our taxi pulled up to the hotel there was someone waiting to help us with our luggage. We were Also greeted with a cold glass of Sangria. The food was good. The entertainment was awesome. And the staff professional and took care of our issues right away. What I didn't like was that I had to leave.

I can’t say enough about this resort. I’m not a fan of huge resorts and this was the perfect size! Employees- The employees were all so nice and helpful. I want to call out Aaron in the baggage area and the woman (I forgot her name) that led all the activities. They both were incredibly helpful, friendly, and had great personalities! Food- The food was great! I was skeptical because I’ve been disappointed in the past with other all-inclusive food/buffets, but everything was great! There’s a buffet, a few restaurants, a cafe (with ice cream), and a grab and go area. Oh, and 24 hour room service! Pool- The pool area is so nice! My husband and I opted for a pool cabana one day (for under $100) and it was well worth it. I highly recommend. Location- Walking distance to many restaurants and shops. A couple blocks away Quinta Avenida (5th Ave) where there is a mall and a couple miles of shops, restaurants, bars, and much more. You can walk down to the beach and see performers. We will definitely stay here again when back in Playa Del Carmen.

Great hotel, only issue was parking if you rent a car. You have 6hours to keep refilling the meter or it will have a boot on it.