Overall Ratings & Reviews Extended Stay America Suites El Paso West

Horrible, the first room they asides us was not ready for us so we went back to the front desk and told the gentleman so he call the housekeeper and ask her if some rooms where clean and unfortunately they where not clean so put in in another room… the room had a smell of cigarettes the tv remote didn’t work correctly the tables and counters where not correctly clean the shower had hairs the towels where nasty… I will not be staying there again and I do come to El Paso a lot…

This is my to to overnight stay in El Paso any time I'm there Always happy with the room and the pricing. Great area.

Estuve dos noches ahí, fue muy tranquilo el ambiente, la habitación sencilla pero limpia. el precio muy económico. la atención del recepcionista muy bueno. el desayuno demasiado simple, solo ofrece café con avena de sabores, muy escaso e incómodo pues no hay ni mesas ni sillas. Todo lo demás ¡muy bien! Si voy a regresar si el precio continua barato👍👏

It was great

Was a very good place to stay

The smell was horrible and our room had dirty blankets. As well as a chicken strip on a desk chair tucked in

Good

Clean and comfortable room

It was ok

nice placr

front lobby and hallways smelled weird, like smoke and old mop water. called the front desk for the kitchen set of dishes and pans but never received them. drain in tub was broken and would not stay open when showering so tub would fill. beds very comfortable and the room was clean and the room did not smell.

The reason I didn't give 5 stars is that the TV cable wasn't working properly. I called the front desk and the best they could do was try to replace the batteries on the Cable remote. Even that didn't happen. I ended unplugging the TV and then plugging again. That reset the the cable programming and then it worked after that. Had I not tried that it would have been tough going to sleep without a working TV.

Clean and great value. Good location

Beds were comfortable and room large. Lots of road noise, room key was problematic. Grab n go breakfast was lame.

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If you are planning to arrive late 11pm do not book here they will cancel your reservation and still charge your card. I called to notify them i would be arriving late and they said the system will automatically cancel my booking. I asked if i could pay over the phone so they would not canceled my reservation he said no. He also said i would not be charged if they did cancel my room that was a lie i was charged anyway. I ended up staying there because my friend had an extra room. The room had a bad odor the carpets were dirty. The whole place is just awful. I do not recommend this place to no one.

Had a maple smell that never went away.

I would recommend this place to everyone 🌝 5 Stars.

Unfortunately our car was broken into in the morning. They don't have any security cameras on the side of the building.

Like the convenience,lots of shopping. The continental breakfast wasn't good. Few options.