Overall Ratings & Reviews Extended Stay America Suites Chicago Romeoville Bollingbrook

The property is very dated and dark. The room had 1 working outlet, that was all. The hotel guests were loud all night and we could hear everything conversation in the next room. The toilet ran for a long time after flushing after we let the front desk know, it was not fixed however we only stayed one night so it’s possible it was fixed after we left.

Friendly staff.

Nice stay. Bed was a little uncomfortable but other than that it was a nice stay.

N/A

Expedia booked me in a room they did not have, and the room was lesser. Emily took care of it. The floor was very sticky, and the toilet stopped up. They brought up a plunger, but did nothing. I had to plunge myself. Emily was amazing. Thank you so much for your help. I hope the next time I stay, it is better. Nice location.

Cool

Checked into a dirty room table dirty floor stove it was disgusting

They literally hab, no breakfast. The only thing they have is copy and blueberry muffins. They have nothing, no juice, no eggs, no sausage, they've got nothing. This is not how you treat a customer

Only this that sucked was check in was at 3pm and I went up to my room and my room was still being cleaned. I had to wait in the hallway by my room with all my stuff for 30 min for the cleaning service people finish cleaning the room.

Ne devrait pas afficher « déjeuner compris », car il n’y a que café et muffins. Décevant à ce niveau. La chambre était bien.

They are so worry about smoking but the room smell like a dog. and we heard a dog at night. i don't know if the place allow dogs.

Great friendly staff, glad to have the freedom to bring my dog!

The clerk who helped check us in was very nice. The clerk who checked us out was also very nice. The hotel is old and you can clearly tell they let the “wrong” types of people stay for extended periods. A shame because you can tell it was a nice hotel at one time. Maybe a greedy owner who pockets money instead of investing it back.

My stay there was ok for one night stay. I could have been more comfortabl etc. The staff needs to clean their rooms bathrooms out better.

I found my stay to be clean and comfortable. All of the staff were friendly and courteous. The only thing that was missing was a cream rinse to go with the shampoo which was no big deal to me.

Easy to get everywhere, to the suites two minutes off Int. 55, restaurants, gas and more, all within 20 minutes of the hotel. Staff and rooms excellent, especially with my dog.

We were in room 302 and from the time we walked in we noticed that the room was dirty especially the bathroom… another issue was the heating unit in the room… although we had it set to 64 degrees the heater was still shooting out heat and it was extremely hot in the room

Hfy

Great location

Not at this time.