que necesitan poner mas toallas pequeñas en los baños ya lo he dicho

The property was in poor condition. The room appeared dirty, with hair on the bed and stained curtains. The air conditioning was not working properly and did not cool the room. The elevator was out of service, so we had to use the service elevator, which was very inconvenient for both the guests and the staff. Our room was supposed to be ready at 3:00 p.m., but we didn’t receive it until 4:00 p.m. because the front desk employee “forgot” that we were waiting.

Excelente

I paid about $140 USD for one night and expected a clean, comfortable room. I arrived around 5:30 PM but had to wait about an hour because they said no rooms were clean. When I finally got to my room, it was around 30°C (86°F). I assumed the AC had been off, but within one hour I realized it wasn’t cooling properly and contacted the front desk. From then until almost midnight, I was repeatedly told to wait. Maintenance came several times and admitted the AC wasn’t cooling at full capacity. I asked for another room or a refund, but was told the hotel was fully booked and nothing could be done. By 11 PM, the room had only cooled to about 25°C (77°F). The room also wasn’t clean. The toilet contained urine, there was hair on the bathroom floor, and hair in the shower, despite my waiting an hour for it to supposedly be cleaned. The hallways were also extremely hot, making it clear the lack of air conditioning wasn’t limited to my room. Afterward, I noticed other guests had reported similar issues with hot rooms and cleanliness. Thankfully, Expedia stepped in after the hotel refused to help and resolved the situation. I truly appreciate Expedia’s outstanding customer service. For the price, I expected much better. I cannot recommend this hotel.

Only giving 4 stars because the room was very hot and adjusting temperature was a bit confusing and didn’t work well for me, it was very hot in my room but other than that I love the hotel nice clean and friendly staffing

Great location close to many shops and restaurant

The air conditioning needs to fix because all the room are to hot we are no able to rest also the tv are to samall and there is cold water

Overol it was a pleasant stay, the stag was very nice, helpful

Staff and property is always excellent

The breakfast was awesome and waiters very nice great service. Check in took about 45 minutes very busy should have more than one person at front desk

Clean room. A little pricey for drinks and food. Parking is a little tight

The air conditioner was not working properly

Not what it used to be.

Lack of good management, too many littel detais that can be address with a good manager.

Great location but out bed blankets were dirty and stained. They need to keep them more clean. Out towels were so used that they look dirty.

No coment

Excelente hotel llevo aproximadamente 18 años, quedándome en el mismo Hotel Lucernas cuando viajo a cd Juárez y siempre súper amables muy limpio el almuerzo riquísimo súper limpio la cosina el personal súper amables 💯 recomendable

The ac did not cool down at all the phone didi not work we had to go down and order from the restaurant the worst night ever

Parking was good and seemed secure. One of the beds in the room had hairs (not mine) all over. Bathroom shower needed repair, tub faucet was barely hanging on. Annoying beeping sound when shower on. Sink sprayed everywhere when you turned on, causing water to flood the counter and drip to the floor. Only one working elevator so often had to wait if someone was using it. Max capacity of 5 ppl in elevator. AC took long to cool - room was very hot at first and you have to leave the key to make sure it doesn’t turn off when you’re away. Never reached set point. Tv was hard to work and volume only worked from the tv not remote. Staff wasn’t rude but not friendly upon check in. I asked about extending our stay and was told I needed to ask when I checked out. I had to ask the restaurant about the breakfast buffet process and hours. Waiters were very nice and attentive, the most helpful and friendly staff were the waiters. Expected more for the price and level of hotel- supposed to be 4 stars. Glad I didn’t extend my stay, went accross the street to iStay- although more dated rooms, they were friendlier, cleaner more amenities and better proximity to stores without crossing the busy street.

I very much enjoyed my stay at Lucerna. It is clean, affordable, staff is super hospitable! The breakfast at the restaurant in not included but it's a discounted rate and it is DELICIOUS, we also had wings and fries from there which were also great. Drinks at the bar are made to order, fresh! The breakfast included in your stay is on the 6th floor, it is limited but it also very delicious and serves is good. They also have a happy hour on the 6th floor which is very enjoyable ! The pool area and pool could be a little cleaner but it was also nice. They also provide transport to consulate appointments. Ivan is a staff member and he was awesome, he was a serve at HH, bellhop, driver all the things! The server in the evening time I forgot his name but he was also ver accommodating! Very safe, stores are walking distance, secure parking available if needed.