Overall Ratings & Reviews The Westin Excelsior, Florence

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.

The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏

amazing especially front desk very hospitality.

Location historical value great service

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Excellent

2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.

I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!

Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.

Great traditional hotel. Lovely location on the Arno. A service

Liked location, view. Disliked staff and service

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.

Everything was great about this property except it was a little to old and dark for my taste.

Amazing staff and in a great location.

The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony

Exceptional in every way!! Just perfect!

Bar service was limited to roof top bar and restaurant, lobby area lacked bar service for quite meeting.

Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location!

Wonderful !!!!