Overall Ratings & Reviews Marriott Madison West

No hand soap in the bathroom out first day, had to go into shower and get body wash to wash Second day room had been serviced but the beds not made There for convention and no lunch available on site. Trash not removed after the first day so it was overflowing when returning for the 2nd day When returning the 3rd day the garbage bag was removed but not replaced took 2 hours to finally get one Convention full of women and public bathrooms had stalls out of order. No soap in dispensers Enjoyed the convention but facility support was awful. Won’t be back

The property was fine. Not enough parking at the hotel and restaurant was not open for lunch time.

I did an early check in which I did not get as my room was not ready. It was JUST ready at 4pm check in time. The garbages out front were over flowing it was nasty! They had way too much going on at that hotel and not enough staff. Maybe consider my NOT hosting a beauty pageant on the same weekend Madison is holding a Morgan Wallen concert?

Unfortunately the hotel was way overbooked that night, and the rooms were not being cleaned fast enough. It was the perfect storm. I checked in online two days before and said we were arriving early at 1pm. We checked in then and the two rooms were not available. They said rooms would be ready by 3pm on our apps. At three pm we came back and had to wait in line again for 30 min and finally at 4:40pm as we stood there and spoke to sometime at the desk, one room was assigned to us as we said we had a concert to go to in 40 mins and needed to get ready. We had to downgrade and get a smaller room to make this happen. The second room that was reserved was not available until 8pm at night and we had already left for the concert. We were not able to shower which was frustrating. I am a Marriot member and I have never felt like I have had to beg for a hotel room. There were people ahead of us in the line that were told they needed to go back and call Expedia to bump them to another hotel as they were overbooked at the hotel. The staff at the desk tried but they were overwhelmed at the chaos not site why there was no supervisor helping or better management if the cleaning or check in process.

The room was decent but the check in process was one of the worst I’ve ever seen. We got there at check in time 4pm and the line was crazy long. I think we waited 40 minutes before finally getting our room. Besides that was worth a quick one night stay for a good price. Would stay again.

The only complaint is the elevators. We waited 32 minutes for an elevatir that we fit in! I had a luggage bag and a travel closet, so the stairs were not an option. They need more and bigger elevators.

Very unorganized staff/hotel. Check in was messy, slow, and we didn’t get the room we reserved and paid top dollar for. We also had no towels in our room and when I called the front desk I was told they ran out of towels! I had to wait over an hour to get a towel to shower! Also only 2 elevators for the entire hotel so took sometimes 20 minutes just to get on an elevator. Do NOT recommend this hotel. At $450 I would expect a much better experience.

Got there at 4 for check in. No rooms ready and cleaning staff was still at 10 rooms. Such a beautiful huge hotel with crappy planners

Nice property.

Everything was great! Very convenient!

Overall, I like the property and would stay again but some minor issues when staying with kids. We specifically picked this room as it offered a seperate master bedroom and living room with fold out couch for the kids. It can be hard to get hotels to assure adjoining room so this suite was an alternative. The design of room puts the bathroom between the bedroom and living room, BUT there is only one door into the common area and it is on the living room side. So, the kids constantly have to come into the master bedroom to use the bath room. Would be nice if the it had two doors or at least put the door on the kids side. Also, no microwave in the room, so hard to warm things up for kids. A suite for multiple people, but almost zero hooks or rods to hang up towels in the bathroom. We booked with four people, but only got two towels in the room. Calling room service for towels, the bedding for the pull out bed, etc is annoying when you get in late and they already know how many are coming.

It’s was nice but there was confusion with extra charges. I got the breakfast with my room online and they tried to charge me for it two extra times during the morning I ate and after my stay.

It was noisy because of roof construction and a wedding with children screaming

I was pleasantly surprised. Food was really good. Only thing is I had no view from my window due to its location but that is minor because I wasn’t in the room much anyway!

This location was very spectacular than other places I have been too here lately! I went out of my way to make sure I was in the same hotel that my conference was in for convenience. I didn’t get to take photos as I normally would but the service at the front desk was very professional and I did get to go on the treadmill to use the fitness room. The room was so cozy and beds were comfortable to sleep on. I recommend this hotel highly!

Staff was very friendly and accommodating. Quiet place and comfortable beds. Beautiful lobby and bar area. We will definitely be back.

Nice clean updated hotel in a great area. Front desk person wasn’t very friendly

First time staying here. We stayed here as it was convenient for our weekend plans. Staff recognized me as we checked in. Very friendly and professional. We will stay here again when our plans for the area happen again.

We arrived to be told they had no rooms with two beds, but that our room had a sofa bed - great! But it took ages for the hotel to bring linens to us, and when they did they only brought half of what we needed. A trip to the front desk got me the right things, but it was a step I should not have had to take. In the morning, the water in the shower was cold, and we were two bath towels short. Breakfast was similarly lacking . There was a water dispenser but it was empty for the entire time we were at breakfast. The coffee and hot water for tea also ran out and were not refilled. On the upside the staff were very nice, probably compensating for all the things that were just not great! It was graduation weekend, so the hotel was busy, but that should have been a highly predictable problem. Had this been a $100 stay at the Super 8 I would have rolled with the punches - but this was a $400 stay at a Marriot!

Sandy was amazing and helpful, even helped me attempt to jump my car! The entire staff was very friendly as well.