Overall Ratings & Reviews Extended Stay America Suites Kansas City Airport Tiffany Spr

Room smelt like wet dog… purchased an air freshener plug in- still didn’t help- it’s embedded in the room. Stayed 3 nights- no one came to freshen room or bring new towels. Free breakfast is oatmeal packets, prepackaged muffins and coffee

The hotel itself had an odor to it. Also they mislead me and racially profiled me. They ended up turning me away for no good reason and couldnt be reached when I asked for a refund.

The carpet look old and destroyed..the towells smelled mildewy...and the cold water took to lomg to come on...

It was as expected as they say on Google.

Old and dated.

The entrance was covered in snow, no one had cleared it for days

The hotel is remodeling. There is no notice of that on the booking and that whole hotel smelled like glue, which made me sick for the next two days.

Overall Satisfied

Upon arrival customer service representative was doing laundry. Waited time before another guest told us she was in the laundry room. We realized your under construction, electronics not plugged in the room and construction dust everywhere. Sheets dirty. Had false eyelashes stuck on the sheets!!! More than gross!!!! Very poor experience. Don’t feel enough staff on duty. Consider shutting down during the construction stage. Would not recommend your company. Thank you.

It was very not comfortable the beds were hard the shower was not working good the bath was not good the hot water was almost off to get it fairly warm took forever to warm up

Good

This place should warn customers that the entire property is under construction. They sure charge enough

Poor breakfast options

Once I got here they didn’t had a room ready, (check in says 3pm, I got there at 7pm,) there was plenty of time, I waited and they gave me a dirty room, they were changing and doing some arrangements in the hotel and kept noisy all night, there was a point i thought they were coming into my room, worse hotel ever, won’t accept any complaints or make any refunds or any voucher

It was close to the airport.

O

Wouldn’t let me check in after I had proof I contacted the property

Queen beds faced each outher toe to toe as well as one has a big dip in it that rolls to the right felt like i was going to fall out of bed, light flickerd on and off next to the bed was hot in the room as seemed like the ac didn't kick on as it should then get really cold and then hot

Friendly staff

The grab and go breakfast didn’t exist both days I went down to look for it. The ice maker didn’t work. The "hot" water fir showers was on the cooler side of lukewarm.