Residence Inn by Marriott New Orleans Metairie

Explore Residence Inn by Marriott New Orleans Metairie
8.8
Very Good
From 643 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

8.6

Service and Facilites

9.0

Traveler Reviews Residence Inn by Marriott New Orleans Metairie

Number of reviews per page
20
40
Top reviews
Karyn
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is old & under construction. Once it’s updated it will probably be better
Delise
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The outdoor pool was dirty. It seems like the hotel was being renovated, and the staff wasn’t very friendly. And the breakfast choices were terrible.
Jasmine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Everything was super clean. Awesome customer service from every employee you come across
doretha
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The staff was very friendly, the room was nice and clean. The only issue was the sofa bed was broken!
Verlanda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Check-in was easy, the staff were friendly and responsive. The rooms were clean. Perfect location. Near restaurants, entertainment, mall, and a quick drive to Bourbon St.
Lee
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

My stay was good. The staff was very cordial and helpful. The property is old, but reasonably well kept.
LENA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great stay
Antanette
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

My family and I stayed here for spring break in the two bedroom suite. It was comfortable and clean but the smell in the room was something we couldn’t get used to so we purchased a plug in. The breakfast was good they changed the protein every morning which was nice but everything else pretty much remain the same. The grounds were well kept pool was nice although the water at the time was cold, basketball court and the little area where you could grill was comfortable to just sit outside and enjoy the breeze. The drive to everywhere we wanted to go except the swap tour was less than 15-20 mins away which was great. It’s only 15 mins away from the French quarter, 5 mins from Mr Ed’s, 10 mins to the mall. Just all and all great place to stay with the family especially small children.
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Edward
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Great stay
S
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Front desk lady was polite enough ! No washing soap in kitchen . Only dishwasher soap so if u drink a cup pf coffee or use a plate your only option is to run the dishwasher to wash it . Also at 9.15 a lady loudly bangs on our door like theres a fire . We were jolted out of our beds as we arrived super late the night before . Kindly train your staff to not enter or knock like there's a fire prior to check out at 11 AM . Was a rude awakening.
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Barbara
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

We enjoyed our stay. Room was clean and well appointed. We thought the breakfast was good. It is located behind a surgery center and we had very little traffic. The outside pool area is nice, they supplied the towels and the grandkids liked it. My only complaint was that the bed in room 106 is on the same wall as the exit and it is a very heavy door. Luckily, there was not much late/early traffic, we we endured.
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MARK
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

nice staff, very comfortable and clean
Carla
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Excelente servicio y atención al público excepcional. Todo súper limpio dentro de las habitaciones ⭐️⭐️⭐️⭐️⭐️
analise
icon-Leisure
Leisure
4.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Staff was excellent and helpful. Unfortunately the rooms needed updating and had a dirty smell.
Patricia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Great location , safe Very good breakfast .
Paul
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Very soothing had brought the wife there for her bday dinner. Everything was smooth even had a musician come play for her. Surprised there was no complaints
Alisha
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

I will stay again
Chastity
8.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Overall, my experience was pleasant. However, we had to keep putting water in the back of the toilet to flush. We did not inform the front desk because we did not want to pack our things and move to a different room once we got settled and noticed the issue. We only stayed in the room to sleep so we just dealt with it. Everything else was great, including breakfast which was the best part.
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James
icon-Business
Business
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

It is always clean and smelling good
Loretta
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Overall the stay was good. I think more attention to details is important. For example the body wash was out in the shower, completely out. We did not have extra toilet paper in one bathroom. These things should be looked at each and every time a room is cleaned.
Number of reviews per page
20
40