Overall Ratings & Reviews Holiday Inn GRAND HAVEN - MUSKEGON by IHG, an IHG Hotel

All in all was good experience other than the room was a ice box and thermostat never seemed to work. Outside weather was in 40's yet the ac was blasting and we kept trying to turn up heat never seemed to work ask at desk for maintenance to take a look at it never got confirmation but at 11:30 at night didnt care just wanted to sleep. Curtains were busted sliding door need alot of work. I have stayed here before and was always beautiful has gone down hill quite a bit since I was here last.

The hotel was very nice. In a nice area. Right on the water. Indoor and outdoor pool and an indoor hot tub. Wish breakfast was included but did not matter. Several restaurants nearby. Close to several other citities

Beautiful views solid rooms. Can’t go wrong with this one.

n/a

Nice

Greeting at the counter was very friendly. We were told of the amenities and restaurant and given great instruction to the elevators. The room was a single king and everything was clean. Wait staff at the restaurant was very friendly and gave us a tour. Breakfast was ok a bit expensive based on competition. Dinner was well prepaired and delicious.

All staff and employees were very professional, helpful, friendly, and concerned that we were comfortable and well served.

No hot water. TV randomly turned off and on. Lights fid not work. Staff were friendly.

Property was ok. Cleaning was good for the most part. We did have a dirty pair of socks next to our bed when we checked in and the sink was moldy around the top underlip. Pool was very dirty/dingy. Pool floor was shipping off and stuck to our feet. Hotel check in staff were very nice. Restaurant staff not so much. 3 burgers for dinner took us 2 hours due to only 1 person working. Felt bad for her until she said it’s normal, she’s usually the only one working, and she said it confidently like it was ok to wait 2 hours for food, refilled drinks only once after food was basically gone. Advertise “Kids eat free”, however they truly don’t unless you go to the front desk of the hotel and get a coupon. Breakfast was a complete disaster, first it’s not free continental as advertised. It’s $12.50 and only includes what’s on a typical free continental breakfast at a hotel. No silverware, nothing labeled as to what was what, out of half the stuff and we got there at 9, it closed at 11. When I asked for a napkin the lady working there told me “In front of your face” very rudely. It was not indeed in front of my face but halfway down the bar was a pile of napkins covered in cereal, apparently I was to know those were for the taking. 2nd floor was freezing. Going to the pool and back kinda sucked because it was such a cold walk. If there were lack of options we would stay here again but skip the restaurant and pool.

Excellent staff. Easy check in and out. Very clean room. We will be staying again soon.

great staff and service levels...fun, bar, and good food too.

Friendly service

Loved the pool and hot tub. Didn’t try the restaurant. But heard good things about it ! Thankful the room came with a microwave and mini fridge.

Beautiful location on the water.

We had a great experience and would highly recommend staying at this hotel. The staff was friendly, and the rooms were very clean.

Good location, and very quiet. Rooms are well cared for, and staff is extremely friendly.

Not as promised. Phone did not work,dirty.

Everything was nice with the exception the AC unit did not work in our room. There were no other rooms available and no one available to service the unit. The property compensated with free snacks and breakfast but unable to comp a discounted rate as we booked through Expedia.

It was just okay for the price

Property was great, being right on the water. Pool was chilly both indoor an out door. Don’t think the heater was on. Room was decent could have been cleaner. Staff was very nice an parking was great.