Overall Ratings & Reviews Quality Inn Cortland - University Area

The paper wall Pill lane off all aroud the Room. The Lady charging us 169$ , we Said no, the Price os 135$

The service was fantastic but the hotel is old, dirty, and outdated.

This property is in poor condition and needs to be remodeled.

First room heat did not work properly. Could not adjust up...locked at 60 degrees. Overall run down with plywood patches throughout the bath. Parking lot not plowed or salted...last snow was three days prior.

After a long drive, wife was desperate for a toilet, told there were no public toilets, had to wait for me to check in. Assigned a second floor room in a nearly empty hotel, we elderly patrons had to climb the ratty stairs carrying our luggage (no elevator) in order for her to use the toilet. Threadbare carpet on stairs, dislodged corroded drain plate, damaged exit door, broken security lock with security advisory label reflecting door lock no longer in place, poorly lit hallways, tattered curtains. Echhhhh! The bed was very nice, the room quiet and comfortable. "Free Breakfast" was a joke. Coffee and tea were OK. The room served our needs, got a good light's sleep. But have they no pride?

We needed a place to stay before a ski day at Greek Peak. This hotel is close to the mountain and also several restaurants in Cortland. Property shows age but room was clean and warm on 3 degree night. Reasonable price for a king room and bed and pillows very comfortable!

This property needs a total facelift. We had to change rooms when we checked in because the toilet would not work. I have never seen so little food put out at the breakfast buffet. Two yogurt, four muffins for example. The decaf coffee was dead cold. The staff member apologized and brewed another pot. The staff were polite, friendly and helpful.

For the price the place was really not what you would expect. Non functioning amenities, loud clientele in and out of loud doors. Water pipes making loud noise throughout night. Just not a really well kept up place.

The hotel was not well maintained. Carpets were ripped and frayed, the toilets clogged easily, wallpaper was coming off the walls, and it just a very seedy place. The staff was friendly but the interior needs a lot of work.

Side door to get into the building did not lock so anyone could walk in. Room was dirty, wallpaper peeling off walls overall very outdated. Whole place smelled.

The hotel is a bit runned down but basically clean. Looks like it hasn't been updated in 20 years.

The price we paid was absolutely not worth the stay we experienced. While the bedding and towels were clean, that's about the only thing clean. Rust in the bathtub and sink. Faucet dripped throughout the night. Wallpaper falling off the walls. Very disappointing.

Property may have been fine in the 90’s but no updates since…..paint pealing, very outdated drywall curling, carpet stained and very worn, ice maker not working, and even staff were complaining that it was too hot in the building. Do your best to stay elsewhere.

Poor lobby, no handicap ramp, not what I expected, bad breakfast

Our stay was for two nights from August 23-25, 2024. This inn is not quality. Almost everything needs to be upgraded. The condition of the room, while clean, was marginal. The wall paper is failing, there was mold in the bathroom, the remote for the TV didn't work, and the room was not refreshed and the bed remained unmade with the pillows moved to the chair when we returned to the room for our second night stay. I worked with the front desk to get a remote for the TV to work, we never did, but I got one where the one/off worked and I used the buttons on the side of the TV to change channels and volume. The mold in the bath would have been a non-starter, but we did not notice it until the second morning when we opened the shower curtain and so it was too late to request a different room. The staff was friendly and helpful, especially Nick who was great. The breakfast is very basic and the only hot menu item was except waffles. They smelled very good in the morning, but we don't eat waffles. The hallway carpets are worn and our room door was weathered looking, even though it is an inside door. I would not recommend this place until it is remodeled.

This hotel needs a major renovation.The price that they charge is too much for the way the hotel looks and smells. They left dirty towels hanging behind the door from the previous client in the bathroom, the walls had stains dripping down, the room floor had gum stuck on the rug, the room was dingy, There is no elevators so you walk up and down the stairs luckily there is only 2 floors. The second floor smelled like weed and the room smelled like cigarettes the halls are poorly lit. The ice machine on the first floor was disqusting and dirty .At breakfast they had expired yogurt, there chairs are all ripped apart , their toaster wasnt working on one side. I wouldnt stay there again.. find another place. If i could i would get a refund..

I am handicapped and they do not have an elevator and they put me in a second floor room.

Front desk service was great. Except for stairways, the hotel could use a good upgrade for the price

Breakfast was great

Room was clean Air conditioner failed & leaked all over carpet Outside & inside old, deteriorating Decor old & mixed with mis-matched upgrades Ugly Staff is kind, helpful - good customer service