Overall Ratings & Reviews Sheraton Soma Bay Resort

Great

Location is great. Beach & pool access. Great dining options, etc.

Resort is at a very nice location, near the snorkeling deck. Friendly stuff willing to help. Property is under renovation and also a mile away from marina shopping area. The suite is spacious and well furnished.

This is the second time I have bed. Here. We love it. Although there are massive renovations this did not spoil our stay, and when they are finished it will be outstanding. All staff are superb and welcoming, nothing is too much trouble.

Property is undergoing substantial renovations - we changed to a redone room after day 1 which was a great improvement. The setting is excellent - we've stayed a number of times before

Amazing stay :)

Definitely it is one of our best vacation spot from many places we visited. No humidity, no mosquitoes, good service and good food. Staff was very friendly, helpful and trying to please in every turn. The beach is clean and sandy. The sea is slightly cool (it was early April) when you enter but very nice afterwards. The weather was between 76 -82 around the clock! Some areas of the building are showing their ages. But still well maintained. The food was plenty and very tasty. Attention to details was very noticeable. How can you beat such a place 🙏🐟👋🥰 We are planning to come again for sure!👍👍👍👍🙏🙏❤️❤️❤️

We had one full day no hot water. No one came even after repeated calls. Yaseer in dinning supervisor was great.

Excellent service at the reception, room, amenities including the restaurants and the beach.

Breakfast was great , beach is wonderful,

The setting is magical. The hotel looks tired and needs refreshing. Management staff and housekeeping were excellent Restaurants staff, especially at breakfast, were not so good. They are under the impression that good service is being obsequious when they are actually ineffective.

I stayed in Sheraton Soma Bay 6 years ago and I was not impressed with the food and buffet. But this time its a totally different story. The buffet was fantastic and the service was amazing . Special thanks to the room attended Mohamed . Special thank you for Yasser "restaurants manager" he answered my questions . And most importantly to assistant Manager Monssef , he was very accommodating in all our requests. Mr. Monssef went over and above and made us feel welcomed .

It was amazing the staff are super friendly everybody’s helpful The ocean and the location is one of guide in the world the food and the service is excellent

I had a great experience about this hotel 3 years ago when I stayed there am not sure if management changed?! I recommended the hotel to my niece that was celebrating her honeymoon she just got married two weeks ago and that was my gift for her. I live in US and used my credit card for the payment I could easy dispute the charges however it is not my way. Unfortunately she complained about her stay and quality of the food even she complained to front desk who couldn’t help or at least offer to upgrade her room as kind of compensation . It is basic customer service. I thought it is better to write directly to the hotel instead of leaving bad reviews on trip advisor…etc looking forward to hear from the management

Not too good experience this visit despite having better experiences before. Hotel overcrowded with no sufficient staff to serve specially on the beach & inside the restaurant.

It qas an awful experiance

We have had a great stay the room was very clean and hotel amenities

The design of the hotel is unique, in the form of a beautiful pharaonic temple, with a private beach. Hotel staff are very helpful and always smiling. Restaurant Abidos serves delicious meals. you have to book the All inclusive option as there aren't many option outside the hotel. The hotel was crowded with many local guests, and probably selling its rooms cheaper by far to accommodate employees of companies or unions, which is not an advantage at all for the rest of the guests coming from outside Egypt.

The hotel is old yet clean. The rooms are basic with no toiletries except for shampoo, shower gel, and conditioner. The hotel is on z bay, the beach is beautiful and there are some corals nearby for snorkeling We were on half board basis. The open buffet breakfast was very good, dinner was quite bad as the food was mostly tasteless. All in all, not a 5 star hotel, maybe 3.5 at the most. Sheraton needs to do some major work if they want to sell this as a 5 star hotel.

The architecture of the hotel is stunning, it adds to the feeling of exclusivity when staying in the hotel. The facilities are well kept and clean. One of the advantages is advantage is the proximity to the jetty that leads to a coral reef. There are several criticisms. Although there is plenty of staff in the restaurant, very few of them seem to speak English, German or Russian. One more criticism is regarding an entertainment program, which could be drastically improved. The only show (a folk show) that was planned took place in a cafe that was difficult to find.